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Best stairlift brands

Best stairlift brands overview

By Joanna Pearl

Article 1 of 5

Put us to the test

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To help you find the best stairlift company, we've asked customers of Acorn, Handicare and Stannah stairlifts to rate the firm they used for quality, value for money and more

We surveyed 754 people who had bought stairlifts for themselves or someone else in the past 10 years (two thirds of whom had acquired their stairlift in past three years). We included people who had bought their stairlift privately from companies such as Stannah, Acorn (including Brooks and Bison Bede), Handicare (including Minivator and Companion, and the brand sold by Age UK), and those who got one from the council. 

We also included those who had got their stairlift from an independent mobility shop or authorised dealer.

Based on what they told us, we've created unique customer scores and ratings to help you choose the best stairlift brand for you. You can see customer scores for each of the major brands in the table below, as well as star ratings for other factors, including value for money, quality and reliability.

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Best and worst stairlift brands
Stairlift brand Reliability Usability Comfort Quality Look Safety Batteries Value for money Average price for a new stairlift Overall score
Subscriber only content £ 75%
Subscriber only content £ 67%
Subscriber only content £




Table notes: overall customer score combines overall satisfaction and likelihood to recommend. Sample sizes: Acorn (200), Handicare (176), Stannah (275). Survey conducted in July 2018

Stairlift prices

Stairlift prices start from around £2,000 for a basic straight staircase, but if you're looking at a curved or very long staircase, prices can go up to £6,000 or more.

We've found that the price paid does differ between brands, with an average £3,126 cost for a new stairlift for the cheapest brand (Acorn) compared with £3,535 for the most expensive (Stannah) – a £409, or 13%, difference. 

The room for price negotiation differs too. Our survey respondents reported that there are price reductions to be had, with around three in ten people who had bought a new stairlift (34%) saying that they'd successfully negotiated a lower price than the amount they'd initially been quoted. One in seven (15%) people also got 'extras' included.

This varied across brands, with half (50%) of those buying one brand of stairlift reporting that they had successfully negotiated cost reductions.

Detailed stairlift brand comparison

Logged-in members can find out more about the different stairlift brands pricing and sales tactics, including:

  • what price discounts customers were able to negotiate
  • what to factor in for additional costs, such as repairs and servicing
  • what warranties are offered and what they include
  • how customers rate their brand of stairlift including reliability, quality and comfort
  • how customers rate their stairlift retailer's advice and information, aftercare, and dealing with questions or complaints.

To unlock this information, and much more, join Which? today.