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2 August 2021

Stannah stairlifts review

Stannah is a name synonymous with stairlifts, so we surveyed its customers to find out whether its reputation is well deserved.
JP
Joanna Pearl
Stannah logo 438012

Stannah stairlifts are probably the most well known on the market, and if you want to buy a stairlift, it's a brand you're bound to encounter.

To find out whether its products are worth investing in, we asked Stannah stairlift owners to rate the firm on key aspects of its stairlifts, such as reliability, comfort and value for money, and compared their responses with those given by owners of other brands of stairlifts, such as Acorn and Handicare.

We also asked stairlift owners, including Stannah owners, about their experiences of buying the stairlift so we can tell you which stairlift retailers are best.

You can find out how it was rated using the scores in the table below, which includes ratings for reliability, quality, comfort and more – plus the average price of new and second-hand Stannah stairlifts. 

To see the results, Which? members should log in now. 

If you're not yet a member, join Which? to unlock the table and get instant access to this and all of our other expert reviews.

Stannah stairlifts ratings
Customer score
Reliability
Ease of use
Comfort
Safety of the stairlift
Quality
Appearance
Overall value for money
Average price of a new Stannah stairlift
Average price of a second-hand Stannah stairlift

Table notes: Customer score combines overall satisfaction and likelihood to recommend. Sample size – 297. Survey conducted in May 2020.

Get the inside track on Stannah stairlifts

By logging in or joining Which?, you can access the Which? scores and ratings in the table above, as well as all the following information on this page, including:

  • how much Stannah stairlifts typically cost, including the average and range of prices its customers paid
  • ongoing costs and maintenance for Stannah stairlifts, such as servicing prices, repair costs and servicing contracts
  • stairlift warranty information and aftercare packages
  • whether it's worth haggling over the quoted price of a Stannah stairlift
  • comments from Stannah stairlift owners about how they found the buying process.

How we carried out our Stannah stairlift research

We surveyed 888 stairlift owners in total, of which 34% were Stannah customers. Each member of the public that we surveyed had bought, hired or acquired a stairlift, either for themselves or for a relative.

As well as asking each customer about what the stairlift itself is like to live with, from ease of use to reliability, we also wanted to know what the manufacturer was like to deal with. 

So we asked our respondents to rate the place they bought their stairlift, including the sales process, customer service and after-care.

In addition to Stannah, Which? members can find out how rival brands Acorn and Handicare scored in our survey, as well as smaller brands including Bespoke, MediTek and Thyssenkrup (Thyssen).

And if you're considering getting a stairlift provided by the council, you can see what our respondents thought of that process, too.