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1 October 2020

Where to buy your stairlift

We've surveyed 708 stairlift-owners including Which? members and other members of the public, to bring you customer score ratings for where to buy your stairlift.
Stairlift for curved stairlift 477376
JP
Joanna Pearl

Shopping for a stairlift usually involves the company coming to your home instead of you going to a shop. And it's important to choose that company wisely. 

You don't want to deal with a company that pressure-sells, isn't upfront about pricing, or isn't reliable if your stairlift breaks down.

We've surveyed stairlift owners about their experiences of buying a stairlift, and used the results to calculate customer satisfaction ratings for companies including Acorn, Age UK and Companion (which sell Handicare stairlifts), Dolphin Lifts dand Stannah.

Best and worst stairlift providers

We asked stairlift owners about the advice they received, dealing with complaints, after-care support, sales practice and transparency of pricing, as well as their overall experience buying a stairlift.

Our lowest-rated provider, Acorn, got a customer score of 61% and was rated poorly for explaining its warranty, and as average on providing information and advice on options, dealing with questions and complaints, after-care, sales practice, customer service and pricing transparency.

Independent companies top our customer satisfaction table with an impressive 83% score. These include authorised dealers, from mobility shops to pharmacies, and are usually smaller companies approved by the manufacturer to sell its stairlifts.

Of the big stairlift brands, Dolphin Lifts got the highest score for bigger companies, with 74%. Dolphin has sixteen branches including London and Manchester, and sells a range of brands including Handicare, Stannah and Thyssenkrup (Thyssen).

In the table below you can see how each provider was rated by its customers including after-care support, customer service, sales practice and transparency of price.

Which? members can log in to unlock the table below and discover where buy your stairlift. We can also tell you the best and worst stairlift brands.  Not yet a member? Join Which? to gain access to this table and all our other reviews instantly.

Best and worst places to buy stairlifts
Stairlift provider WRP Advice on options Dealing with questions/ complaints After-care Staff professionalism/ knowledge Customer service Sales practice Price transparency Customer score
  80%
   Y 74%
  72%
  71%
  62%
Table notes: overall customer score combines overall satisfaction and likelihood to recommend. WRP stands for Which? Recommended Provider. Sample sizes: Acorn (132), Age UK (64), Dolphin (39),  Independents (119), Stannah (175). Survey conducted in July 2018.