Where to buy your stairlift
Shopping for a stairlift usually involves the company coming to your home instead of you going to a shop. And it's important to choose that company wisely.
You don't want to deal with a company that pressure-sells, isn't upfront about pricing, or isn't reliable if your stairlift breaks down.
We've surveyed stairlift owners about their experiences of buying a stairlift, and used the results to calculate customer satisfaction ratings for companies including Acorn, Age UK and Companion (which sell Handicare stairlifts), Dolphin Lifts dand Stannah.
Best and worst stairlift providers
We asked stairlift owners about the advice they received, dealing with complaints, after-care support, sales practice and transparency of pricing, as well as their overall experience buying a stairlift.
Our lowest-rated provider, Acorn, got a customer score of 61% and was rated poorly for explaining its warranty, and as average on providing information and advice on options, dealing with questions and complaints, after-care, sales practice, customer service and pricing transparency.
Independent companies top our customer satisfaction table with an impressive 83% score. These include authorised dealers, from mobility shops to pharmacies, and are usually smaller companies approved by the manufacturer to sell its stairlifts.
Of the big stairlift brands, Dolphin Lifts got the highest score for bigger companies, with 74%. Dolphin has sixteen branches including London and Manchester, and sells a range of brands including Handicare, Stannah and Thyssenkrup (Thyssen).
In the table below you can see how each provider was rated by its customers including after-care support, customer service, sales practice and transparency of price.
|Best and worst places to buy stairlifts|
|Stairlift provider||WRP||Advice on options||Dealing with questions/ complaints||After-care||Staff professionalism/ knowledge||Customer service||Sales practice||Price transparency||Customer score|