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Best and worst supermarkets

Marks & Spencer

By Matt Clear

Article 6 of 12

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We asked hundreds of Marks & Spencer food shoppers what they think of M&S stores - find out how M&S stacks up against other supermarkets.

Department store Marks & Spencer began life as a market stall in Leeds in 1884. 

Today, Marks & Spencer has more than 800 stores in the UK. These range from large M&S stores selling a wide range of clothing and homewares, to smaller Simply Food stores, which primarily sell food.

Is Marks & Spencer the UK's best supermarket?

We surveyed thousands of shoppers to discover which are the best and worst supermarkets, as rated by their customers. More than 700 M&S customers rated M&S on everything from customer service to quality of food and pricing. Which? members can log in to unlock the table below and discover our overall verdict.

Members who've logged in can also see which M&S products are rated as Best Buys. We include M&S products in tests of food and drink, such as Champagne and cheese, and cleaning products, such as washing-up liquid and dishwasher tablets.

If you're not a Which? member, sign up for a £1 trial to find out what M&S customers had to say, which M&S products are Best Buys, and which supermarket was rated as the best. You will also get access to all the reviews on our website.

Marks & Spencer
Products being in stock Subscriber only content
Range of products Subscriber only content
Quality of own-label products Subscriber only content
Quality of fresh products Subscriber only content
Offers Subscriber only content
Value for money Subscriber only content
Staff availability and helpfulness Subscriber only content
Ease of finding products Subscriber only content
Store tidiness Subscriber only content
Store appearance Subscriber only content
Queuing time Subscriber only content
Customer score Subscriber only content

Which? members can log in to unlock our Marks & Spencer results and reveal our Marks & Spencer Best Buys.

Not a Which? member? Sign up for a £1 trial to unlock our results and all the reviews on our website.