Best TV and broadband providers
Find out which pay-TV and broadband providers impressed in our survey, and those that left a lot to be desired.
We survey customers from a wide range of providers across the UK to find out exactly how happy their customers are. The best TV and broadband providers offer speedy and reliable connections, alongside a great range of quality TV programmes.
As well as the quality of the broadband connection and TV programmes, we rate key elements of each provider's service - whether it offers value for money, how easy it is to contact and the quality of its customer service. We also produce overall customer satisfaction scores for each company.
Which is the best TV and broadband provider?
More than 3,000 TV and broadband customers took part in our latest survey. Several providers managed middle-of-the-road scores, but one stood ahead of the pack.
- Satisfaction scores for all the UK's broadband and pay-TV providers, including , , and
- The TV and broadband provider we've rated as a Which? Recommended Provider
- A full breakdown of how each provider is rated for customer service, value for money, connection speed, technical support and more
- In-depth overview of each provider, revealing everything from its available deals to the level of complaints about it
- Lab reviews of the equipment supplied by providers
- Quotes from real customers about their experiences
We'll tell you exactly what you need to know about all the UK's biggest TV and broadband providers, and help you avoid signing up for a deal you may come to regret.
TV and broadband provider reviews
A bundled TV and broadband deal should be both convenient and affordable. They're usually more cost-effective than paying for the same services separately, but not all bundles are equal - the wrong option could see you landed with iffy broadband, poor programme choice and substandard customer service. Make sure you don't find yourself stuck with a bad deal by using our reviews.
BT TV and broadband provider review
BT is Britain's biggest telecoms provider. It offers a TV service (based around Freeview) with its broadband and phone packages. BT Sport is included with its deals and extra channels can be added, too. BT offers both standard (ADSL) broadband with an average download speed of 10Mbps, and fibre optic broadband deals with average speeds of 36Mbps, 50Mbps and 67Mbps.
EE TV and broadband provider review
EE may not be the first provider that comes to mind here, but the mobile phone provider has branched out and offers digital TV via Apple TV to its pay-monthly mobile phone customers. EE TV's broadband download speeds range from 10Mbps up to 300Mbps.
Plusnet TV and broadband provider review
Plusnet's TV service is only available with one of the provider's fibre broadband plans. It includes Freeview and 20 premium entertainment channels (including Alibi, Comedy Central and Gold), plus BT Sport Lite. Extra channels are also available for an additional monthly fee. Plusnet offers two fibre optic broadband deals - one has an average download speed of 36Mbps and the other has an average download speed of 66Mbps.
Sky TV and broadband provider review
Sky is synonymous with pay TV and it offers an impressive array of channels to choose from. Its bundles come with standard or superfast (fibre optic) broadband - the choice is yours. Plus Sky offers more than 300 TV channels, even with its most basic deal. Sky has had a dominant position in the UK's pay TV industry since 1994.
TalkTalk TV and broadband provider review
TalkTalk may appeal to those looking for an affordable TV and broadband provider. As its name suggests, TalkTalk started as a phone provider but now offers a Freeview-based TV service with its broadband deals. Fibre and standard broadband deals are included - average speeds start at 11Mbps and go up to 63Mbps. With TalkTalk, it's also possible to add additional pay TV channels to your bundle for a month at a time.
Virgin Media TV and broadband provider review
Virgin Media's TV offering is different to most providers - it offers its own service via its broadband network. A mix of Freeview and premium channels are on offer - you can access nearly 400, depending on the deal you select. All Virgin Media's bundles come with superfast broadband - average speeds start at 54Mbps and go up to an impressive 362Mbps.
Recommendations you can trust
Which? is independent. We work for you, the consumer, so you can be sure our recommendations are only influenced by our test and survey results. We don't take advertising, and we buy all the products that we test ourselves.