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Technology.

29 June 2021

Best TV and broadband providers

Every year we ask thousands of pay-TV and broadband customers about their experiences, so you can find a TV provider you can rely on
YF
Yvette Fletcher
Broadband providers2 437666

Find out which pay-TV and broadband providers impressed in our survey, and those that left a lot to be desired.

We survey customers of a wide range of providers across the UK to find out exactly how happy they are. The best TV and broadband providers offer speedy and reliable connections, alongside a great range of quality TV programmes. 

As well as the quality of the broadband connection and TV programmes, we rate key elements of each provider's service - whether it offers value for money, how easy it is to contact, and the quality of its customer service. We also produce overall customer satisfaction scores for each company.

Which is the best TV and broadband provider?

More than 3,000 TV and broadband customers took part in our latest survey. Several providers managed middle-of-the-road scores, but one made it to the top of the pack.

You can use our research to discover:

  • The full results of our latest satisfaction survey with results for the UK's major broadband and pay-TV providers, including BT, Sky, TalkTalk and Virgin Media
  • Whether we've rated any TV and broadband provider as a Which? Recommended Provider
  • A full breakdown of how each provider is rated for customer service, value for money, connection speed, technical support and more
  • Individual overviews of each provider, revealing everything from the deals they offer to the complaints that have been made about them
  • Lab reviews of the equipment they supply
  • Quotes from real customers about their experiences.

We'll tell you exactly what you need to know about all the UK's biggest TV and broadband providers, and help you avoid signing up for a deal you may come to regret.

Only logged-in Which? members can view the scores and recommendations below. Not yet a member? Join Which? now to get instant access. 

TV, broadband & phone satisfaction survey results

ISP
WRP
Broadband speed
Broadband reliability
TV content
Value for money
Ease of contacting
Customer service
Technical support
Customer score
61%
60%
57%
55%
54%
45%

Table notes: Based on a survey of 3,039 TV, broadband and home phone customers conducted in January 2021. WRP stands for Which? Recommended Provider. Customer score combines overall satisfaction and likelihood to recommend.

TV and broadband provider reviews

A bundled TV and broadband deal should be both convenient and affordable. They're usually more cost effective than paying for the same services separately, but not all bundles are equal - the wrong option could see you landed with iffy broadband, poor programme choice and substandard customer service. Make sure you don't find yourself stuck with a bad deal by using our reviews.

BT TV and broadband provider review

BT is Britain's biggest telecoms provider. It offers a TV service (based around Now TV) with its broadband and phone packages. Most of its TV deals are flexible, allowing you to change the bundle of channels you can access each month if you'd like. BT offers both standard (ADSL) broadband with an average download speed of 10Mbps, and fibre-optic broadband deals with average speeds of 36Mbps, 50Mbps and 67Mbps.

Find out how customers rated its service in our BT review.

EE TV and broadband provider review

EE may not be the first provider that comes to mind here, but this mobile phone provider has branched out and offers digital TV via Apple TV to its pay-monthly mobile phone customers. EE TV's broadband download speeds range from 10Mbps to 300Mbps.

Discover whether its customers recommend it to others in our EE TV review.

Plusnet TV and broadband provider review

Plusnet has now stopped offering its TV service to new customers, saying that it now plans to focus on its broadband service. Customers who are currently subscribed to its Freeview-based service will only be able to continue using it for the rest of their minimum contract period, meaning it will no longer be available from 2022.

Find out whether that's a blessing or a curse using our Plusnet review.

Sky TV and broadband provider review

Sky is synonymous with pay TV and it offers an impressive array of channels to choose from. Its bundles come with standard or superfast (fibre-optic) broadband. Plus Sky offers more than 300 TV channels, even with its most basic deal. Sky has had a dominant position in the UK's pay-TV industry since 1994.

Weigh up whether its reputation is deserved in our Sky review.

TalkTalk TV and broadband provider review

TalkTalk may appeal to those looking for an affordable TV and broadband provider. As its name suggests, TalkTalk started as a phone provider but now offers a Freeview-based TV service with its broadband deals. Fibre and standard broadband deals are included - average speeds start at 11Mbps and go up to 67Mbps. 

Find out whether it's cheap and cheerful or cheap and nasty in our TalkTalk review.

Virgin Media TV and broadband provider review

Virgin Media's TV offering is different from most providers - it offers its own service via its broadband network. A mix of Freeview and premium channels is on offer - you can access nearly 400, depending on the deal you select. All Virgin Media's bundles come with superfast broadband - average speeds start at 54Mbps and go up to an impressive 630Mbps.

Explore whether it's the best choice for you using our Virgin Media review.

Recommendations you can trust

Which? is independent. We work for you, the consumer, so you can be sure our recommendations are only influenced by our test and survey results.  

We're not influenced by third parties and we don't accept freebies from product manufacturers or retailers. 

We buy all the products that we test ourselves, so our advice helps you to make the right choice first time and avoid costly mistakes.