What is a civil Parking Charge Notice?
A Parking Charge Notice is an invoice for a breach of contract - when you paid to park in that spot, you entered a contract and by over-staying, you’re in breach.
A Parking Charge Notice is issued by a private parking company and is not the same as a Penalty Charge Notice (PCN) which is issued by local authorities for parking incorrectly on public land.
If you’d like to dispute a PCN read our guide on how to appeal a council parking ticket.
1 Contest your private parking ticket
The ticket you're issued should include contact details for the company that has issued it.
If you think the private parking fine is unfair or you think it shouldn't have been issued, you can contact the company or the landowner explaining why you're refusing to pay.
Try to gather as much evidence for why you’re refusing to pay as possible and include it with your letter.
You must follow the internal appeals process of the parking firm involved in order to contest your parking ticket in the first instance.
Parking Charge Notices are on the rise
Private parking firms requested over three million more drivers’ details from the DVLA in 2018-19, compared with 2015-16.
Find out how likely you are to win your appeal with some of the biggest private parking firms.
Dispute the charge amount
If the charge seems too high, you can ask for a breakdown of how the losses are calculated when you are challenging your payment.
If the amount charged is more than the landowner’s loss, then this could mean the penalty charge is unenforceable.
If the case goes to court, the court should only order you to pay the landowner’s actual losses.
Discounts and timelines for paying a private parking ticket
Bear in mind that if you pay the ticket within 14 days, the parking company must offer you a discount of at least 40%.
Challenging the ticket doesn't extend the 14 day limit for paying a reduced charge - unless the operator agrees to extend the period, which they're not required to do.
Eight reasons you might refuse to pay
1. The contravention didn’t occur. For example, there were unclear or misleading signs, non-visible markings, or the ticket wasn't issued.
2. The parking firm is not a member of an accredited trade association (see below for more information).
3. The charge isn’t proportionate to the normal advertised costs of parking or the losses caused to the company or landowner - in practice this will probably only apply for charges in excess of £100.
4. You didn’t own the car when the parking ticket was issued. For example, it had been sold or stolen before the ticket was issued.
5. The payment machines were out of order and there was no other way of paying.
6. The parking company wasn’t responsible for looking after the land you parked on - this has been known to happen.
7. The parking ticket is invalid. For example key details such as the registration number are recorded incorrectly.
8. Mitigating circumstances. For example, health issues or vehicle breakdown.
2 Create your parking ticket appeal letter
Appeal your parking ticket
If you’ve been issued with a parking ticket you think is unfair, you have the right to challenge it. Create your appeal letter.Start your appeal
We know that companies take notice of certain legal phrases when you complain or challenge unfair charges.
We also know it can be a hassle finding the time or knowing what to put in a formal letter in order to get the solution you want.
You can also download a copy of our template letters:
- Letter to start your formal appeal against a parking ticket
- Letter to contest a parking ticket because your vehicle was stolen
- Letter to contest a parking ticket on the grounds you didn’t own the vehicle
3 Make a formal appeal
Before proceeding to an independent appeals system, you must first make sure you've exhausted the parking company's internal parking fine appeals process.
If the parking company is accredited and rejects your initial dispute, then you can follow the formal appeals process of the trade association that they're a member of (either the BPA or the IPC).
This only applies to firms in the British Parking Association (BPA) Approved Operator Scheme or the Independent Parking Committee (IPC) Independent Appeals Service.
You have 28 days - after the rejection of your initial appeal - to make a dispute to an independent adjudicator like Parking on Private Land Appeals (POPLA) set up by the BPA, for its members.
The IPS Independent Appeals Service works in a similar way to POPLA but only allows you to appeal within 21 days of the rejection of your initial appeal of your fine for parking on private land.
Appeal a parking charge notice in Scotland
In Scotland, you have have 28 days to challenge a parking ticket or Bus Lane Enforcement Charge Notice. You should send this to the council which issued the fine.
If the appeal is rejected, you'll be sent a Notice of Rejection, which you can then also appeal online.
There is more information about the grounds on which you can appeal a parking fine or notice on the Scottish Government's website.
4 What can happen after you've appealed
If the independent adjudicator agrees with you, the private parking charge will be cancelled.
If your appeal is refused, the company can carry on seeking payment and ultimately has the option of taking you to the small claims court.
If you lose your dispute, you will not have to pay compensation and the parking charge will not increase.
But you will have to pay court costs if you lose.
5 If the firm is not accredited
In order for parking companies to access DVLA data and pursue a parking fine against you, they have to be a member of an accredited trade association.
All members of an accredited trade association can access DVLA data, while non-members can't.
This means some independent car park operators can’t get your details in order to pursue a parking charge against you.
If you write to the company to complain about a parking ticket, you are inadvertently providing them with your name and address which means they can then pursue you.
If the company has managed to obtain your details by other means, you can write to them disputing the parking ticket or you can continue to ignore it.
There is no independent appeals body for firms that aren't members of a trade body.
This means it's possible for anyone to issue parking charge notices and pursue them through the courts.
Ignore unaccredited firms
- Only members of accredited schemes can access DVLA data, while non-members can't.
- This means some independent car park operators can’t get your details in order to pursue a parking fine against you.
- If you write to the company to complain about a parking charge, you are inadvertently providing them with your name and address.
6 Refusing to pay the Parking Charge Notice
If you refuse to pay, you're likely to receive letters demanding payment.
Some will come from the car park operator themselves, others from separate agencies or debt collectors.
The parking firm may complain but they can't damage your credit record or send bailiffs to your house.
They can only enforce the charge by taking the time and expense of court action.
The only way a parking company can damage your credit rating is if the case is taken to court and you lose and you still don’t pay.
This is because the company is not providing credit but merely involved in a billing dispute for a service.
Karen sheasby says:
Can anyone help please? I went to a car park in Tamworth. Both pay machines were out of order. As I didn’t have my mobile phone I couldn’t pay that way. So I didn’t pay. On return to my car, both...
Marjorie Wills says:
I parked at UCHW for 1hour 44 minutes, we payed the correct amount of £3.80 but no receipt was issued by the machine, a week later I got a parking fine, which I have disputed and got a standard...
Andrea Merriman says:
My son works for a local DIY store on a weekend, and since earning to drive has continued to receive parking fines even though his company have assured us he is on the exempt registration list. We...