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Consumer Rights.

How to get your money back after a scam

Here’s what you can do to try and recover your money if you’ve lost out to a scam.

How did you pay?

How you go about getting your money back, and how successful you’re likely to be, will depend on how the money was paid.

Problems getting your money back after a scam?

Different banks might have different policies on reimbursing victims of fraud, but all banks have a responsibility to protect your money. 

If you think your bank hasn’t handled your case properly, you have the right to challenge their decision.

Real life story.

Real life story

Scott, 30, from London was targeted by a sophisticated bank scam that tricked him into giving out his pin number.

I’m very internet savvy, but the scam I was taken in by was so slick it was totally believable.

ScottFrom London

Emotional support after a scam

Being scammed can take a huge toll on your mental health. You might find it helpful to talk to someone about what you’re going through. It’s not your fault, and there are plenty of non-judgemental advice lines you can call who will understand.



Mind has a confidential information and support line, Mind Infoline, available on 0300 123 3393 (lines open 9am - 6pm, Monday - Friday).

Visit Mind
Victim support.

Victim Support

Victim Support has a free helpline where you can speak to someone confidentially available on 0808 16 89 111 (lines open 24/7).

Visit Victim Support

Need more help?