How to stop nuisance phone calls
Unwanted phone calls can be a real nuisance. This guide will help explain what to do if you're plagued with unwanted calls and give tips on how to block them.
1 Report a nuisance call
If you are receiving nuisance calls or unwanted texts from a company or a number, there are a range of organisations you can complain to.
These include the TPS, your phone operator, Ofcom (which covers silent and abandoned calls) and the ICO.
Report a nuisance call
Report a nuisance call or text to the regulators. Every complaint helps in the fight against nuisance calls and texts
But the TPS doesn’t have enforcement powers so it can’t penalise the company responsible for bombarding you with unsolicited calls.
Although the TPS is unable to prosecute, it does send complaints to the Information Commissioner's Office (ICO) which has the power to take action.
It's against the law for companies to make unsolicited phone calls to consumers who are registered on the TPS without their clear consent.
It’s worth noting that people have had mixed experiences after registering with the TPS. Some have told Which? they noticed a reduction in unwanted nuisance calls, while some say they still receive them.
3 Talk to your phone company
If you're still receiving harassing or unsolicited phone calls, you can talk to your phone company to report the phone number. Most providers offer products, services and advice - much of which is free - to block unwanted calls or reduce nuisance calls.
We've included some links to additional information from some of the UK's biggest phone companies.
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We're campaigning to call time on nuisance calls and texts. We're calling on the Government, Regulators, and Businesses to take action to protect people from unwanted callers. We also want you to have more control over how your personal data is used.