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Consumer Rights.

Training and leisure courses advice guides

If you've booked a course outside of work to learn a new subject or have fun meeting new people, you have rights if something goes wrong.

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I want to cancel a course I booked online, what are my rights?

If you booked a course online and can no longer attend, you've changed your mind or it isn't what you expected, you have rights to cancel.

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Can I cancel an online order?

Often consumers and retailers are confused about when and if you’re legally allowed to cancel an online order. Here's the lowdown...

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Regulations

Consumer Contracts Regulations

The Consumer Contracts Regulations - which came into force on 13 June 2014 and implement the Consumer Rights Directive - give you rights when shopping online, so you’re covered if things go wrong.