We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Consumer Rights.

Training and leisure courses

If you've booked a course outside of work to learn a new subject or have fun meeting new people, you have rights if something goes wrong.

I want to cancel a course I booked online, what are my rights?

If you booked a course online and can no longer attend, you've changed your mind or it isn't what you expected, you have rights to cancel.

Which?

Can I cancel an online order?

Often consumers and retailers are confused about when and if you’re legally allowed to cancel an online order. Here's the lowdown...

Which?

Regulations

Consumer Contracts Regulations

The Consumer Contracts Regulations - which came into force on 13 June 2014 and implement the Consumer Rights Directive - give you rights when shopping online, so you’re covered if things go wrong.