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It can be frustrating and distressing if you don't get the service you expect from a hospital, GP or dentist. Or what if the glasses you buy are the wrong prescription? Read our advice to help you if things go wrong.

  1. GP and doctor complaints

    Your relationship with your GP is hugely important to your health and wellbeing which is why it can be particularly stressful if something goes wrong. Our guides and template letters can help you make a complaint about your GP or GP practice.

    All gp and doctor complaints guides
  2. Dentist complaints

    Good oral hygiene is an important part of staying healthy so having a capable dentist you trust is vital. If you’re unhappy with your dental care or think you've been misled in regards to the cost of treatment, we can help you pursue a complaint.

    All dentist complaints guides
  3. Optician complaints

    From poor quality eye tests to faulty glasses, you have the right to complain if you’ve had poor service from your optician. Read our advice to find out the best way to help you deal with bad service or if you have a more serious complaint.

    All optician complaints guides
  4. Private healthcare

    If you have a problem with your private healthcare provider or have an issue with your medical insurer, you may be able to seek redress. Read our guides to find out how to navigate the complaints processes for private healthcare providers.

    All private healthcare guides
  5. Gym membership

    If you want to end your gym membership, you may face a long notice period or a minimum term contract. In most cases you’ll be held to the terms in your contract but it may be that a clause is unfair. Read our guides to find out what to do.

    All gym membership guides
  6. Social care

    Read our guides on how to complain about a care provider, challenging a local authority decision on social care, and find out how to complain about discrimination in health and care services.

    All social care guides