Broadband service problems
Whether checking emails, ordering groceries online or streaming Netflix, the last thing you want is a poor broadband service. From interrupted service to slow connections, make sure you get the best broadband.
Answers to your problems
My broadband is slow or often interrupted, what can I do?
You're entitled to get the broadband service you've been promised, know what you can do if your service isn't what it should be.
What can I do if my broadband installation takes too long or causes damage?
If you’re not happy with your broadband installation - whether the engineer damaged your property or it’s taking far too long, find out your rights.
Step by step guides
How to complain about interruptions to your broadband service
If you're experiencing regular interruptions to your broadband service, use our step-by-step guide to help you complain to your provider.
How to complain about slow broadband speed
If you're not getting the broadband speed you were promised, use our step-by-step guide to complain to your provider and ask them to rectify the situation.
Letter of complaint about broadband speed
If you're not receiving the broadband speed that was promised to you before you signed up, you can use this letter to complain.
Brian Adams says:
With Post Office. Only service available specified at speed range 0-2 mb/sec. This is not normally a contractually enforceable condition, no MGALS, but Post Office did not opt for Ombudsman...
The above posts are all to common……I have suffered a loss of service from BT. This service is the loss of broadband speed. I have a new BT set up and have a guaranteed minimum speed of 18mb. The...
Hi I’ve been having ongoing problems with buffering and dropping of my broadband being provided by NowTV – they sent a BT engineer out to my property last week to look into the issue – he readily...