Broadband service problems
Whether checking emails, ordering groceries online or streaming Netflix, the last thing you want is a poor broadband service. From interrupted service to slow connections, make sure you get the best broadband.
Answers to your problems
My broadband is slow or often interrupted, what can I do?
You're entitled to get the broadband service you've been promised, know what you can do if your service isn't what it should be.
What can I do if my broadband installation takes too long or causes damage?
If you’re not happy with your broadband installation - whether the engineer damaged your property or it’s taking far too long, find out your rights.
Step by step guides
How to complain about interruptions to your broadband service
If you're experiencing regular interruptions to your broadband service, use our step-by-step guide to help you complain to your provider.
How to complain about a faulty broadband router
Use the Which? step-by-step guide to help you complain to the retailer about a faulty broadband router.
How to complain about slow broadband speed
If you're not getting the broadband speed you were promised, use our step-by-step guide to complain to your provider and ask them to rectify the situation.
Letter of complaint about broadband speed
If you're not receiving the broadband speed that was promised to you before you signed up, you can use this letter to complain.
Letter of deadlock to send to your broadband provider
If you're unhappy with how your broadband provider has dealt with your complaint, use this template letter to take your complaint to the ombudsman.
Fraser Robertson says:
I’ve contacted EE last and this weekend re Broadband Fibre. My router is a central cupboard which is no more that 10 feet away from my lounge. I was watch Luther on BBCi player and it continually...
I’m trying to use your speed checker but nothing is happening.
Mike Sapsard says:
I use John Lewis Broadband, and am 2 miles from the exchange. I have the 36Mb/s fibre service and the Which! test shows 37Mb/s. I understand that their provider is Plusnet, which is owned by BT. If...