Broadband service problems
Whether checking emails, ordering groceries online or streaming Netflix, the last thing you want is a poor broadband service. From interrupted service to slow connections, make sure you get the best broadband.
Answers to your problems
My broadband is slow or often interrupted, what can I do?
You're entitled to get the broadband service you've been promised, know what you can do if your service isn't what it should be.
Step by step guides
How to complain about interruptions to your broadband service
If you're experiencing regular interruptions to your broadband service, use our step-by-step guide to help you complain to your provider.
How to complain about a faulty broadband router
Use the Which? step-by-step guide to help you complain to the retailer about a faulty broadband router.
How to complain about slow broadband speed
If you're not getting the broadband speed you were promised, use our step-by-step guide to complain to your provider and ask them to rectify the situation.
Letter of complaint about broadband speed
If you're not receiving the broadband speed that was promised to you before you signed up, you can use this letter to complain.
Letter of deadlock to send to your broadband provider
Use this letter if you're not happy with how your broadband provider has dealt with your complaint.
Join our campaign
& help us reach 150,000 signatures
We wanted advertising watchdogs to pull the plug on confusing broadband ads that promise speeds most of their customers will never get. We think that when you’re not getting the service you’re paying for, you should be compensated. With the support of over 120,000 campaign supporters, we convinced the regulator to introduce automatic compensation for poor broadband service and the advertising watchdog to crackdown on misleading speed ads.
malcolm r says:
V. Is this not helping? http://www.betterbroadbandnorfolk.co.uk/ Do you have access to fibre?
V. McManus says:
It is about time that the whole of Norfolk had access to good broadband speeds, We are paying for a service that is letting us down. I long for the day when I never have to see the blue circle...
I have been on both sides of the Broadband ISP coin here, firstly I’ve been a consumer and secondly I have been a member of a telephone support team with (I won’t mention specifics) but one of the...