Broadband service problems
Whether checking emails, ordering groceries online or streaming Netflix, the last thing you want is a poor broadband service. From interrupted service to slow connections, make sure you get the best broadband.
Answers to your problems
My broadband is slow or often interrupted, what can I do?
You're entitled to get the broadband service you've been promised, know what you can do if your service isn't what it should be.
What can I do if my broadband installation takes too long or causes damage?
If you’re not happy with your broadband installation - whether the engineer damaged your property or it’s taking far too long, find out your rights.
Step by step guides
How to complain about interruptions to your broadband service
If you're experiencing regular interruptions to your broadband service, use our step-by-step guide to help you complain to your provider.
How to complain about a faulty broadband router
Use the Which? step-by-step guide to help you complain to the retailer about a faulty broadband router.
How to complain about slow broadband speed
If you're not getting the broadband speed you were promised, use our step-by-step guide to complain to your provider and ask them to rectify the situation.
Letter of complaint about broadband speed
If you're not receiving the broadband speed that was promised to you before you signed up, you can use this letter to complain.
Letter of deadlock to send to your broadband provider
If you're unhappy with how your broadband provider has dealt with your complaint, use this template letter to take your complaint to the ombudsman.
Edward Cowie says:
It took three years of letters, emails, phone calls to BT to finally pay ANY attention to constant ultra LOW broadband speeds (less than 2!!) and yet were paying the same as others with so-called...
Virgin told me (when I complained about getting 1mbp) That any speed is not guaranteed. Wifi is slow ethernet helps! I have never had a contract with virgin – At least they have never told me –...
Jessica Rudin says:
We recently moved into a new build property and have not been able to chose our own broadband provider. We have been advised that the only provider is FiberNest and we are unable to have any other...