Broadband service problems
Whether checking emails, ordering groceries online or streaming Netflix, the last thing you want is a poor broadband service. From interrupted service to slow connections, make sure you get the best broadband.
Answers to your problems
My broadband is slow or often interrupted, what can I do?
You're entitled to get the broadband service you've been promised, know what you can do if your service isn't what it should be.
What can I do if my broadband installation takes too long or causes damage?
If you’re not happy with your broadband installation - whether the engineer damaged your property or it’s taking far too long, find out your rights.
Step by step guides
How to complain about interruptions to your broadband service
If you're experiencing regular interruptions to your broadband service, use our step-by-step guide to help you complain to your provider.
How to complain about a faulty broadband router
Use the Which? step-by-step guide to help you complain to the retailer about a faulty broadband router.
How to complain about slow broadband speed
If you're not getting the broadband speed you were promised, use our step-by-step guide to complain to your provider and ask them to rectify the situation.
Letter of complaint about broadband speed
If you're not receiving the broadband speed that was promised to you before you signed up, you can use this letter to complain.
Letter of deadlock to send to your broadband provider
If you're unhappy with how your broadband provider has dealt with your complaint, use this template letter to take your complaint to the ombudsman.
I had a terrible time with Talk Talk over the contract which they offered at the point of sale which was contrary to what I received. They never honoured it and their customer service managers were...
Peter Kelly says:
I have had problems with my broadband speed and made several complaints. I have been informed by BT that the they only guarantee wired broadband and broadband to the hub. The IEE.802.11x which is...
Jeffrey Constable says:
It’s my own fault for being lazy but I have checked my broadband speed on very many occasions at various times of the day and it has never been near the average speed advertised by my provider, BT....