Builders & decorators
When you have work done on your home, it can be more than a little disruptive especially if something goes wrong. To lessen the stress, read our guides to find out how to resolve disputes and get problems fixed as quickly as possible.
Answers to your problems
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My boiler hasn't been installed properly, what can I do?
If your boiler hasn't been installed properly you can get the original engineer to put it right. Read the Which? guide on what you can do.
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My new-build home has problems, what are my rights?
Read our guide to understand your right to redress if you discover problems with your new-build home.
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I want to claim on my insurance, what should I do?
We all need insurance at some point. If you have to make a claim on your insurance policy, use the advice outlined in our Which? guide.
Step by step guides
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How to complain if you're unhappy with building work
If you're unhappy with the standard of the building work you've received, follow the Which? step-by-step guide to remedy the situation with the trader.
Letters
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Letter to complain about builders in England, Wales or Northern Ireland
If you want to complain about poor workmanship or substandard goods or materials, use the Which? template letter
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Letter to complain about builders in Scotland
If you're unhappy about the standard of building work you have received and you're based in Scotland, use this template letter
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Letter to use if your contractor doesn't respond to your complaint
If a contractor has not responded to your initial letter to remedy poor workmanship, use this template letter as a follow up
Regulations
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Consumer Rights Act 2015
The Consumer Rights Act gives you rights when you buy goods and services or digital products. Understand your rights with our informative guide.