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Builders & decorators

If a building job isn't done properly, there could be serious consequences. Follow the tips below to make sure you're not caught out by a rogue builder or decorator.

If you're planning to hire someone to do architectural work for you, your rights will differ depending on whether they are a fully qualified architect or not.

If the building work you contracted is bad quality, your rights are protected by the Consumer Rights Act.

Read our guide to understand your right to redress if you discover problems with your new-build home.

We all need insurance at some point. If you have to make a claim on your insurance policy, use the advice outlined in our Which? guide.

Don't lose out to a rogue builder or decorator - Which? Legal Service is here to help with some handy tips.

If you're unhappy with the standard of the building work you've received, follow the Which? step-by-step guide to remedy the situation with the trader.

If you’ve encountered bad architectural work and want to complain, your rights will depend on whether you hired a qualified architect or not.

If a trader you've employed to do work for you fails to turn up, follow our Which? guide to find out what to do

If you want to complain about poor workmanship or substandard goods or materials, use the Which? template letter

If you're unhappy about the standard of building work you have received and you're based in Scotland, use this template letter

If a contractor has not responded to your initial letter to remedy poor workmanship, use this template letter as a follow up

The Consumer Rights Act gives you rights when you buy goods and services or digital products. Understand your rights with our informative guide.