

Credit & debit cards

It can be distressing if your credit or debit card is stolen has been used to purchase goods. You have rights to get your money back but you must act promptly.

You can claim under Section 75 of the Consumer Credit Act if you've paid with a credit card and something goes wrong.

Our guide tells you how to use chargeback if there's a problem with something you've bought on a debit or credit card.

Although legal, payment surcharges must be proportionate. Read on to find out what you should do if you’ve been charged an excessive payment surcharge.

If an unauthorised transaction has taken place on your credit card, you can challenge it and get your money back.

The aim of many scams is to access your bank details. Fraudsters do this in many ways, depending on the scam. Read here what to do if you've been scammed.

If your card has been lost or stolen and your card provider claims you've been negligent, follow our step-by-step guide to get your money back.

If there has been an unauthorised transaction on your card and your provider refuses to refund your money, follow our step-by-step guide to get your money back

If you want to make a claim to your credit card provider about a faulty product, Which? explains what you should do

The code of best practice on ‘misdirected payments’ outlines how your bank should act if you’ve transferred money to the wrong bank account.

If goods bought with a credit card develop a fault, under Section 75 you can claim against your credit card provider. Use this template letter to make a claim.

Knowing if and when to make a Chargeback claim to your debit or credit card provider is not always straight forward. Let us guide you through.

Use this letter template to claim a refund from your credit card provider under Section 75 of the Consumer Credit Act for undelivered tickets.

How to claim for a cancelled flight, paid for using a credit card, under Section 75 of the Consumer Credit Act if the airline has refused to refund you