If you’re having trouble repaying a payday loan or are unhappy with the way you’re being treated by your lender, knowing who to speak to is essential. Our guides can help you complain and contact the Financial Ombudsman Service.
Answers to your problems
I can’t pay back my payday loan, what can I do?
If you're struggling to pay back your payday loan, don't panic. OFT guidance determines how they should help you.
I've been charged hidden fees on a payday loan, can I get a refund?
If you’re charged unexpected fees on a payday loan that weren't explained to you when you took out the loan, read the Which? guide to what you should do.
The payday loan company keeps trying to take money from my account
A payday loan company cannot keep trying to take money from your account. See how to cancel a Continuous Payment Authority.
Step by step guides
How to complain about a payday loan company
If your payday lender is not dealing with your case fairly, you can put in a complaint and then if necessary, take it to the Financial Ombudsman. See how.