Product safety
Unsafe and recalled products can pose a serious danger to you and your family. Use our guides to know if a product you own is unsafe or recalled.
Answers to your problems
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What are my rights if there's a safety warning or product recall?
A product recall is a request to return a product after finding a safety issue or defect that could endanger consumers.
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What do I do if food I own or have eaten is recalled?
A food recall is a request to return a product after finding a safety, contamination or allergy issue that could endanger consumers.
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Which? safety alert on plastic-backed refrigeration appliances
Which? is taking the precautionary approach of only recommending those appliances with metal backing - either metal or aluminium laminate - or flame-retardant plastic backs.
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Faulty product? How to get a refund, repair or replacement
If something you've bought develops a fault, you could get your money back under the Consumer Rights Act. Our guide explains what your rights are.
Step by step guides
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Whirlpool tumble dryer safety alert, what are my rights?
If your dryer is one of those affected by the fire safety alert, use our free tool to claim a repair, replacement or refund.
Regulations
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Consumer Protection Act 1987
The Consumer Protection Act 1987 gives you the right to claim compensation if a defective product causes death, damage or injury.
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Consumer Rights Act 2015
The Consumer Rights Act gives you rights when you buy goods and services or digital products. Understand your rights with our informative guide.
End Dangerous Products: the changes we’ve made and where next
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David Little says:
Purchased new house built by Taylor Wimpey in December 2015. House fitted with an Ideal Logic Combi Boiler, which has been serviced every year. Just had a problem with no heating or hot water as...
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Michelle says:
Had my faulty dryer ‘modified’ wasn’t even given a choice. Told engineer filter light is on constant he didn’t care. Now both filter lights are on constant. I also have to put a fan on the plug...
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Mrs Laura Angus says:
still getting fobbed off by whirlpool 5 years later