Product safety
Unsafe and recalled products can pose a serious danger to you and your family. Use our guides to know if a product you own is unsafe or recalled.
Answers to your problems
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What are my rights if there's a safety warning or product recall?
A product recall is a request to return a product after finding a safety issue or defect that could endanger consumers.
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What do I do if food I own or have eaten is recalled?
A food recall is a request to return a product after finding a safety, contamination or allergy issue that could endanger consumers.
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Which? safety alert on plastic-backed refrigeration appliances
Which? is taking the precautionary approach of only recommending those appliances with metal backing - either metal or aluminium laminate - or flame-retardant plastic backs.
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What do I do if I have a faulty product?
If something you've bought develops a fault, you could get your money back under the Consumer Rights Act. Our guide explains what your rights are.
Step by step guides
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Whirlpool tumble dryer safety alert, what are my rights?
If your dryer is one of those affected by the fire safety alert, use our free tool to claim a repair, replacement or refund.
Regulations
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Consumer Protection Act 1987
The Consumer Protection Act 1987 gives you the right to claim compensation if a defective product causes death, damage or injury.
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Consumer Rights Act 2015
The Consumer Rights Act gives you rights when you buy goods and services or digital products. Understand your rights with our informative guide.
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Is your Whirlpool tumble dryer a fire-risk?
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April says:
I had brought a second hand dryer and it caught fire and burnt my house down everything in my home is smoked damaged it was the zanussi make tumble dryer
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Charles Johnston says:
I have an LG Tumble Dryer and on sensing a burning smell I opened up the rear of the appliance to expose a 1KW/h heating element where several layers of lint had built up. The lint was scorched and...
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martin williams says:
Just been offered exchange dryer only can have white not grey has anyone else had this problem because I think if you bought s grey one you should receive a grey one I Hotpoint told me it’s only...