Unsafe and recalled products can pose a serious danger to you and your family. Use our guides to know if a product you own is unsafe or recalled.
Answers to your problems
What are my rights if there's a safety warning or product recall?
A product recall is a request to return a product after finding a safety issue or defect that could endanger consumers.
What do I do if food I own or have eaten is recalled?
A food recall is a request to return a product after finding a safety, contamination or allergy issue that could endanger consumers.
Which? safety alert on plastic-backed refrigeration appliances
Which? is taking the precautionary approach of only recommending those appliances with metal backing - either metal or aluminium laminate - or flame-retardant plastic backs.
Faulty product? How to get a refund, repair or replacement
If something you've bought develops a fault, you could get your money back under the Consumer Rights Act. Our guide explains what your rights are.
Step by step guides
Whirlpool tumble dryer safety alert, what are my rights?
If your dryer is one of those affected by the fire safety alert, use our free tool to claim a repair, replacement or refund.
Consumer Protection Act 1987
The Consumer Protection Act 1987 gives you the right to claim compensation if a defective product causes death, damage or injury.
Consumer Rights Act 2015
The Consumer Rights Act gives you rights when you buy goods and services or digital products. Understand your rights with our informative guide.
Join our campaign
& help us reach 100,000 signatures
We obtained a condenser dryer (at a fee) as a replacement for the original recalled item. It is used in the garage as the previous one was. It started working intermittently (out of guarantee). We...
pauline bird says:
I had an Indesit Tumble Dryer replaced several years due to a recall notice on it. I elected to pay £95 for a new one, rather than fix the recalled machine. I now find that the new machine is...
I had brought a second hand dryer and it caught fire and burnt my house down everything in my home is smoked damaged it was the zanussi make tumble dryer