Unsafe and recalled products can pose a serious danger to you and your family. Use our guides to know if a product you own is unsafe or recalled.
Answers to your problems
What are my rights if there's a safety warning or product recall?
A product recall is a request to return a product after finding a safety issue or defect that could endanger consumers.
What do I do if food I own or have eaten is recalled?
A food recall is a request to return a product after finding a safety, contamination or allergy issue that could endanger consumers.
Which? safety alert on plastic-backed refrigeration appliances
Which? is taking the precautionary approach of only recommending those appliances with metal backing - either metal or aluminium laminate - or flame-retardant plastic backs.
What do I do if I have a faulty product?
If something you've bought develops a fault, you could get your money back under the Consumer Rights Act. Our guide explains what your rights are.
Step by step guides
Whirlpool tumble dryer safety alert, what are my rights?
If your dryer is one of those affected by the fire safety alert, use our free tool to claim a repair, replacement or refund.
Consumer Protection Act 1987
The Consumer Protection Act 1987 gives you the right to claim compensation if a defective product causes death, damage or injury.
Consumer Rights Act 2015
The Consumer Rights Act gives you rights when you buy goods and services or digital products. Understand your rights with our informative guide.
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Charles Johnston says:
I have an LG Tumble Dryer and on sensing a burning smell I opened up the rear of the appliance to expose a 1KW/h heating element where several layers of lint had built up. The lint was scorched and...
martin williams says:
Just been offered exchange dryer only can have white not grey has anyone else had this problem because I think if you bought s grey one you should receive a grey one I Hotpoint told me it’s only...
After reporting my dryer to Whirlpool and getting confirmation I have waited over 5 weeks for my options for repair, replacement etc. I can’t wait any longer what can I do?