Unsafe and recalled products can pose a serious danger to you and your family. Use our guides to know if a product you own is unsafe or recalled.
Answers to your problems
What are my rights if there's a safety warning or product recall?
A product recall is a request to return a product after finding a safety issue or defect that could endanger consumers.
What do I do if food I own or have eaten is recalled?
A food recall is a request to return a product after finding a safety, contamination or allergy issue that could endanger consumers.
Which? safety alert on plastic-backed refrigeration appliances
Which? is taking the precautionary approach of only recommending those appliances with metal backing - either metal or aluminium laminate - or flame-retardant plastic backs.
Faulty product? How to get a refund, repair or replacement
If something you've bought develops a fault, you could get your money back under the Consumer Rights Act. Our guide explains what your rights are.
Step by step guides
Whirlpool tumble dryer safety alert, what are my rights?
If your dryer is one of those affected by the fire safety alert, use our free tool to claim a repair, replacement or refund.
Consumer Protection Act 1987
The Consumer Protection Act 1987 gives you the right to claim compensation if a defective product causes death, damage or injury.
Consumer Rights Act 2015
The Consumer Rights Act gives you rights when you buy goods and services or digital products. Understand your rights with our informative guide.
David Little says:
Purchased new house built by Taylor Wimpey in December 2015. House fitted with an Ideal Logic Combi Boiler, which has been serviced every year. Just had a problem with no heating or hot water as...
Had my faulty dryer ‘modified’ wasn’t even given a choice. Told engineer filter light is on constant he didn’t care. Now both filter lights are on constant. I also have to put a fan on the plug...
Mrs Laura Angus says:
still getting fobbed off by whirlpool 5 years later