Small claims court

If you have a serious complaint about a company and are having difficulties getting it resolved, the small claims court may help. Our guides explain how the small claims court works and when it’s worth using it.

Making complaints count

Do you need to escalate your complaint?

An ombudsman can be a good alternative to court. Our guides explain how to use an ombudsman service. 

Step by step guides

  • How to use the small claims court

    Want to get your money back from a company? You may be considering the small claims court. Follow this Which? step-by-step guide to help you.

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