Small claims court
If you have a serious complaint about a company and are having difficulties getting it resolved, the small claims court may help. Our guides explain how the small claims court works and when it’s worth using it.
Do you need to escalate your complaint?
An ombudsman can be a good alternative to court. Our guides explain how to use an ombudsman service.
Answers to your problems
When should I use the small claims court?
If you're in dispute with a company or have a serious complaint, the small claims court could help you get your money back. We tell you when you can use it.
Step by step guides
How to use the small claims court
Want to get your money back from a company? You may be considering the small claims court. Follow this Which? step-by-step guide to help you.
Five facts you may not know about your consumer rights
Do you know your consumer rights? Staying savvy could help you save money and complain effectively. See our list of five unusual facts.
Letter before small claims court claim
If you're considering court action, a letter before claim must be sent to the party you're taking to court. Use this Which? template letter to help you.