If you’ve been delayed on a train journey, you may be able to claim compensation. Our guides explain when and how to claim, what to do if you have a season ticket and any exceptions to compensation rules.
Your train delay and cancellation rights
Claim compensation or get a refund if you experience a train delay or cancellation.
Answers to your problems
Can I claim compensation for train delays and cancellations?
Whether you were travelling for leisure or work, you have the right to a refund or compensation for a train delays or cancellation experienced on your journey.
Can I cancel my ticket and get a refund if my train is delayed?
If the train you were going to take is cancelled or delayed and you decide not to travel, you are entitled to a refund.
Can I get compensation for Eurostar delays or cancellations?
If your Eurostar train is delayed or cancelled, the rules are different compared with British rail travel. Find out the differences and your entitlements.
How to claim season ticket compensation for train delays and cancellations
As a season ticket holder, you may already be disillusioned with rail delays. But, you can and should claim compensation for delays to your daily service.
How to claim single or return train ticket refunds for delays and cancellations
Don’t let a train delay or cancellation leave you late and out of pocket. Read our guide to get a refund for delays or cancellations to your journey.
Step by step guides
How to claim refunds for train delays and cancellations
You can often get your money back straight away at the ticket office. However, you may need to claim your money back once you have left the station
Letter to claim compensation for train problems
Use this letter template to claim compensation from a train company for delays, cancellations and other train problems
Consumer Rights Act travel amendments
Claim compensation if you experience certain types of poor service on mainline passenger rail services, coaches and ferry journeys.