If you’ve been delayed on a train journey, you may be able to claim compensation. Our guides explain when and how to claim, what to do if you have a season ticket and any exceptions to compensation rules.
Your train delay and cancellation rights
Claim compensation or get a train ticket refund if you experience a delay or cancellation.
Answers to your problems
Can I claim compensation for train delays and cancellations?
Whether you were travelling for leisure or work, you have the right to a refund or compensation for a train delays or cancellation experienced on your journey.
Can I cancel my ticket and get a refund if my train is delayed?
If the train you were going to take is cancelled or delayed and you decide not to travel, you are entitled to a refund.
Can I claim back additional costs caused by a train delay, cancellation or poor service?
You have the right to claim back certain out-of-pocket expenses - often referred to as a ‘consequential losses’ - that you suffer because your train was delayed or cancelled.
Can I claim compensation if my train was delayed due to a strike?
In some cases, you can claim compensation or a refund if your train journey is delayed or cancelled due to a strike.
Can I get compensation for Eurostar delays or cancellations?
If your Eurostar train is delayed or cancelled, the rules are different compared with British rail travel. Find out the differences and your entitlements.
Can I get compensation if my train skips my station?
If your train skips your station and your journey is delayed, you could be entitled to compensation.
Step by step guides
How to claim season ticket compensation for train delays and cancellations
As a season ticket holder, you may already be disillusioned with rail delays. But, you can and should claim compensation for delays to your daily service.
How to claim single or return train ticket refunds for delays and cancellations
Don’t let a train delay or cancellation leave you late and out of pocket. Read our guide to get a refund for delays or cancellations to your journey.
How to escalate your complaint against a train company
If you’ve made a complaint to a train company but didn’t get the result you wanted, you can escalate it to the Rail Ombudsman by following this step-by-step guide.
Letter to claim compensation for train problems
Use this letter template to claim compensation from a train company for delays, cancellations and other train problems
Consumer Rights Act travel amendments
Claim compensation if you experience certain types of poor service on mainline passenger rail services, coaches and ferry journeys.