If you’ve been delayed on a train journey, you may be able to claim compensation. Our guides explain when and how to claim, what to do if you have a season ticket and any exceptions to compensation rules.
New rights for rail, coach and ferry travel
You can now claim compensation for certain types of poor travel service.
Answers to your problems
Can I get compensation for train delays and cancellations?
Train companies all have different set of rules, so it can be confusing to work out what you should get if your train has been delayed or cancelled.
Can I get compensation for Eurostar delays or cancellations?
If your Eurostar train is delayed or cancelled, the rules are different compared with British rail travel. Find out the differences and your entitlements.
If my train is delayed can I cancel my ticket and get a refund?
If the train you were going to take is cancelled or delayed and you decide not to travel, you are entitled to a refund.
Step by step guides
How to claim refunds for train delays and cancellations
You can often get your money back straight away at the ticket office. However, you may need to claim your money back once you have left the station
Letter to claim compensation for train problems
Use this letter template to claim compensation from a train company for delays, cancellations and other train problems
Consumer Rights Act travel amendments
Claim compensation if you experience certain types of poor service on mainline passenger rail services, coaches and ferry journeys.