If you’ve been delayed on a train journey, you may be able to claim compensation. Our guides explain when and how to claim, what to do if you have a season ticket and any exceptions to compensation rules.
Your train delay and cancellation rights
Claim compensation or get a train ticket refund if you experience a delay or cancellation.
Answers to your problems
Can I claim compensation for train delays and cancellations?
Whether you were travelling for leisure or work, you have the right to a refund or compensation for a train delays or cancellation experienced on your journey.
Can I get compensation for Eurostar delays or cancellations?
If your Eurostar train is delayed or cancelled, the rules are different compared with British rail travel. Find out the differences and your entitlements.
Consumer Rights Act travel amendments
Claim compensation if you experience certain types of poor service on mainline passenger rail services, coaches and ferry journeys.