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Train delays

Whether you were travelling for leisure or work, you have the right to a refund or compensation for a train delays or cancellation experienced on your journey.

If the train you were going to take is cancelled or delayed and you decide not to travel, you are entitled to a refund.

You have the right to claim back certain out-of-pocket expenses - often referred to as a ‘consequential losses’ - that you suffer because your train was delayed or cancelled.

In some cases, you can claim compensation or a refund if your train journey is delayed or cancelled due to a strike.

If your Eurostar train is delayed or cancelled, the rules are different compared with British rail travel. Find out the differences and your entitlements.

If your train skips your station and your journey is delayed, you could be entitled to compensation.

As a season ticket holder, you may already be disillusioned with rail delays. But, you can and should claim compensation for delays to your daily service.

Don’t let a train delay or cancellation leave you late and out of pocket. Read our guide to get a refund for delays or cancellations to your journey.

If you’ve made a complaint to a train company but didn’t get the result you wanted, you can escalate it to the Rail Ombudsman by following this step-by-step guide.

Use this letter template to claim compensation from a train company for delays, cancellations and other train problems

Claim compensation if you experience certain types of poor service on mainline passenger rail services, coaches and ferry journeys.