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[Your address]

[Company name]

Dear Sir/ Madam,

Ref: [nature of your complaint/reference number]

I am writing with regard to the above complaint. I wrote to you on [date] asking you to [describe the action you asked them to take] to resolve this complaint.

Your [attempt/ failure] to resolve the problem has not been satisfactory [and you claim there's nothing more you can do to help me/ as I haven't received any response from you].

It appears that we have reached a position of deadlock and therefore, I am left with no alternative but to take my complaint to [CISAS/ Ombudsman Services: Communications].

I would afford you one final opportunity to reconsider your position and confirm to me within the next 14 days that you will [describe the action you wish them to take] or alternatively send me a letter of deadlock.

If I do not hear from you within this timeframe I will refer this dispute to [CISAS/ Ombudsman Services: Communications] with no further reference to you.

Yours faithfully,

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