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Dear Sir/Madam [ideally add the name if you know it],

[Reference: insert train departure and arrival stations and date and times of departure and arrival]

I am writing to you in connection with the above train journey and enclose my original tickets [make sure you keep photocopies of the tickets].

This journey was supposed to take [time], but was delayed by [insert length of delay].

[Alternatively, if you are making a non-delay complaint, insert details of your complaint here]

I was travelling with a [insert details of ticket type] ticket and in accordance with the terms of your passenger charter I am entitled to the sum of £[insert amount] by way of compensation.

I look forward to receiving this compensation within the next 14 days.

Yours faithfully

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