Letter to claim redress on a mis-sold credit card insurance policy

CPP Ltd mis-sold thousands of insurance policies on credit and debit cards to people already covered. Use our letter to claim if you were mis-sold this insurance.

Credit and debit card holders are entitled to claim compensation if they think they were mis-sold a card protection insurance policy by the company CPP Ltd.

Claim forms should have been issued by CPP in February 2014. 

If you didn't receive one but believe you should have, use the freephone number 08000 83 43 93 to contact CPP.

For premiums paid before 2005, you need to complain directly to your credit card provider. Our template letter can help you claim. 

Download Letter


[Your name and address]

[Name and address of CPP provider]

FAO: Complaints Manager

Dear Sir/Madam,

Re: [CPP policy number, card sort code and account number]

I purchased the above CPP policy from you on [date] to protect my card referenced above.

Under the Financial Conduct Authority’s central requirement that ‘all companies should treat customers fairly’ I believe I was mis-sold this policy.

The Misrepresentation Act 1967 allows for financial loss to be recovered in cases of misrepresentation.

As I could have received the same cover against fraud without paying for a policy, I believe the policy was misrepresented to me and I therefore wish to make a complaint.

I am applying/have applied to the CPP redress scheme for all premiums paid after January 2005.

If my complaint is upheld, I require a refund of all premiums paid to the policy prior to 2005.

I also wish to claim compensation in view of the fact that I have been deprived of the use of this money.

Please now investigate my complaint within the eight weeks allowed to you.

Yours faithfully,

Download Letter

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