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To claim a refund from a credit card company for goods you ordered that you haven’t received, and the retailer has gone bust

[Your address]

[Credit company address]

Dear sir/ madam, 

Reference: [Credit card number] and [name of failed company]

On [date], I ordered [item] from [retailer] at a cost of [£xxx].

The [item] has not been delivered, despite letters to the supplier dated [add dates].

I’ve now discovered the supplier has gone into liquidation.

I understand that under Section 75 of the Consumer Credit Act 1974, the credit-card company is liable to the customer for any breach of contract or misrepresentation along with the supplier of goods and services.

The [supplier's name] failure to deliver the [item] is a breach of our contract, and as I paid by credit card I hold you liable for this breach.

I therefore, expect you to credit my account with the full purchase price of [£xxx] within the next 14 days.

Yours sincerely

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