To claim a refund from a credit card company for goods you ordered that you haven’t received, and the retailer has gone bust
[Credit company address]
Dear sir/ madam,
Reference: [Credit card number] and [name of failed company]
On [date], I ordered [item] from [retailer] at a cost of [£xxx].
The [item] has not been delivered, despite letters to the supplier dated [add dates].
I’ve now discovered the supplier has gone into liquidation.
I understand that under Section 75 of the Consumer Credit Act 1974, the credit-card company is liable to the customer for any breach of contract or misrepresentation along with the supplier of goods and services.
The [supplier's name] failure to deliver the [item] is a breach of our contract, and as I paid by credit card I hold you liable for this breach.
I therefore, expect you to credit my account with the full purchase price of [£xxx] within the next 14 days.