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Mortgage lender reviews

Barclays mortgage review

By Dean Sobers

Article 4 of 17

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Barclays mortgage review

Find out how Barclays fared in key areas such as customer service and value for money in our mortgage satisfaction survey.

One of the UK's largest lenders, Barclays has gained a score of 66% from homeowners who have one of its mortgages (this also includes Woolwich customers, whose mortgages are provided by Barclays).


Customer score

Joint 8th out of 25 mortgage lenders


Barclays mortgage highlights

  • competitive tracker and fixed deals
  • rated good for value for money
  • many deals come with free valuation fees

For impartial, personal advice on the best mortgage for you, call Which? Mortgage Advisers on 0808 252 7987.

Barclays/Woolwich mortgage satisfaction scorecard
Customer service  
Application process  
Value for money  
Keeping you well informed  
Clarity of statements  
Transparency of charges  
Query and complaint handling  
Ability to over and underpay mortgage  
Table notes:
Star ratings out of five show levels of satisfaction for each category. Where no stars are showing, it means we could not get a large enough sample size to rate this aspect of the service.

What Barclays mortgage customers say about it

'Professional service.'

'Abysmal customer service, but interest rate is good.'

'Great interest rate.'

'They did not reward me as an existing customer.'

'Good provider and very helpful.'

'Too long to process application.'

'The interest rate I am being charged is very low and has enabled me to make overpayments. Any problems or queries that I have had have been dealt with to my satisfaction.'

'The service was shocking - the process was not explained clearly.'

'Some of the cheapest rates around, quick appointment times, easy to get through to on the phone.'

'Everything is not brilliant but more than just acceptable.'

'They have been hassle free.'

'There were hidden end costs.'

  • Last updated: August 2017
  • Updated by: Dean Sobers

Your home may be repossessed if you do not keep up repayments on your mortgage.

Which? Limited (registered in England and Wales number 00677665) is an Introducer Appointed Representative of Which? Financial Services Limited (registered in England and Wales number 07239342). Which? Financial Services Limited is authorised and regulated by the Financial Conduct Authority (FRN 527029). Which? Mortgage Advisers and Which? Money Compare are trading names of Which? Financial Services Limited. Registered office: 2 Marylebone Road, London NW1 4DF.