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Mortgage lender reviews

Halifax mortgage review

By Dean Sobers

Article 7 of 17

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Halifax mortgage review

Find out how Halifax fared in key areas such as customer service and value for money in our mortgage satisfaction survey.

Halifax mortgage review

Halifax is the UK's largest mortgage provider and specialises predominantly in fixed-rate mortgages, but it also sells some tracker deals.


Customer score

Joint 15th out of 25 mortgage lenders


Halifax customers rate its service as good in most areas but just satisfactory when it comes to value for money. It receives an overall customer score of 63% - in the lower half of our table.

Halifax mortgage highlights

  • fee-free deals available
  • some cashback deals
  • provides reasonable customer service

For personal, impartial advice on the best mortgage for you, call Which? Mortgage Advisers on 0808 252 7987.

Halifax mortgage satisfaction scorecard
Customer service  
Application process  
Value for money  
Keeping you well informed  
Clarity of statements  
Transparency of charges  
Query and complaint handling  
Ability to over and underpay mortgage  
Table notes:
Star ratings out of five show levels of satisfaction for each category. Where no stars are showing, it means we could not get a large enough sample size to rate this aspect of the service.

What Halifax's mortgage customers say about it

'Easy to deal with.'

'Good rates, but slow.'

'I am very happy with the Halifax and find staff very courteous and helpful.'

'Customer service at branch level is appalling.'

'Not had any problems in all the years we have been with them.'

'They could always be cheaper.'

'They are clear with their prices with no hidden fees.'

'Not always good customer service.'

  • Last updated: August 2017
  • Updated by: Dean Sobers

Your home may be repossessed if you do not keep up repayments on your mortgage.

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