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Mortgage lender reviews

TSB mortgage review

By Dean Sobers

Article 15 of 17

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TSB mortgage review

Find out how TSB fared in key areas such as customer service and value for money in our mortgage satisfaction survey.

TSB mortgage review

Coming 6th (within the top third of lenders) in our mortgage comparison table, customers have given TSB solid scores across the board. 


Customer score

Joint 6th out of 25 mortgage lenders


TSB got a respectable score in our customer survey. However, its deals didn't figure among the cheapest in our analysis of deal prices over August.

TSB mortgage highlights

  • deals with free valuation and arrangement fees
  • deals allow you to overpay by up to 10% each year.
  • strong value for money score

For personal, impartial advice on the best mortgage for you, call Which? Mortgage Advisers on 0808 252 7987.

TSB mortgage satisfaction scorecard
Customer service  
Application process  
Value for money  
Keeping you well informed  
Clarity of statements  
Transparency of charges  
Query and complaint handling  
Ability to over and underpay mortgage  
Table notes:
Star ratings out of five show levels of satisfaction for each category. Where no stars are showing, it means we could not get a large enough sample size to rate this aspect of the service.

What TSB's mortgage customers say about it

'They have improved over time.'

'Their customer service is appalling and is getting worse.'

'When first fixed rate expired changed over to a new one over the phone easily.'

'The customer advisers are terrible at explaining things.'

'We are able to make overpayments each month and make lump sum payments without any financial penalty, and the rate is better than some of the fixed rates for which we would have to pay a fee.'

'Decent product and company to deal with but would like SVR to be slightly lower.'

'Good rate, good previous experience with them and easy to apply.'

  • Last updated: August 2017
  • Updated by: Dean Sobers

Your home may be repossessed if you do not keep up repayments on your mortgage.

Which? Limited (registered in England and Wales number 00677665) is an Introducer Appointed Representative of Which? Financial Services Limited (registered in England and Wales number 07239342). Which? Financial Services Limited is authorised and regulated by the Financial Conduct Authority (FRN 527029). Which? Mortgage Advisers and Which? Money Compare are trading names of Which? Financial Services Limited. Registered office: 2 Marylebone Road, London NW1 4DF.