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AA Mortgages review

The AA has stopped offering mortgages to new customers, but many homeowners have existing deals with the lender. Find out what they think in our review.

In this article
AA Mortgages customer ratings What kinds of mortgages did the AA offer? Did AA Mortgages offer the best mortgage deals? Interest rates on AA Mortgages How much could I borrow from AA Mortgages?
Can you make overpayments? How can I contact AA Mortgages? Does AA Mortgages offer any customer incentives? What AA Mortgages customers say

Please note the AA is no longer offering mortgages to new customers (as of 27 February 2019). The AA says that existing mortgage customers will be unaffected. Those with offers in principle will have 30 days from the date of the offer in which to complete the mortgage.

AA Mortgages customer ratings

Mortgages
AA review
Which? Customer Score
Joint 15th out of 23 mortgage lenders
68%
Which?'s rating for customer satisfaction, based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.
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£1 for first month then £10.75/month unless cancelled

The table below shows how AA Mortgages performed, from application process to value for money.

Customer rating for: Star rating
Customer service

3 out of 5

Application process

-

Value for money

-

Keeping you well informed

3 out of 5

Clarity of statements

-

Transparency of charges

4 out of 5

Query and complaint handling 3 out of 5
Ability to overpay or underpay mortgage 3 out of 5
Online access 3 out of 5

 

Star ratings based on a June 2018 Which? survey of 3,560 members of the general public, in which 30 people told us they had their mortgage with AA Mortgages. Where no rating is given the sample size was too small.

What kinds of mortgages did the AA offer?

AA Mortgages only launched in 2016, but it announced that it would no longer be offering mortgages to new customers in February 2019. 

When we checked in July 2018, there were 25 mortgages available from the AA – a fairly small number compared with other lenders.

Most AA mortgages were fixed-rate deals, while two were standard-variable-rate mortgages. The fixed-rate deals were available for two, three or five years, with some offering cashback of up to £750.

Did the AA offer interest-only mortgages?

Yes, you could borrow up to 60% of the property’s price or value (whichever was lower) on an interest-only mortgage.

To be eligible, customers needed to own a share of at least £250,000 of the property’s value. They also needed to have an income of at least £50,000 a year.

Those applying for an interest-only mortgage with another person needed a combined minimum income of £75,000.

If you are an existing interest-only mortgage customer with the AA, the sale of the property is the only repayment method that will be accepted.

 

Did AA Mortgages offer the best mortgage deals?

Which? analysis found that AA Mortgages offered fewer cheap mortgages than the average lender.

In order to work this out, our experts analysed thousands of mortgages over a four-week period in June and July 2018. They compiled a total of 108 ‘top-10 cheapest deal’ tables based on a variety of borrowing scenarios, and counted how many times each lender featured in a table.

The average number of times a lender made it into a table was 14, but AA Mortgages only featured eight times. (Data source: Moneyfacts.)

Interest rates on AA Mortgages

The majority of mortgages offered by the AA were fixed-rate deals, meaning your interest rate was guaranteed to stay the same for a set number of years.

The AA didn’t offer tracker or discount mortgages. The only variable rates it offered were on its standard-variable-rate (SVR) mortgages, where the interest rate was the Bank of Ireland’s SVR.

When we checked in July 2018, the average interest rate of a two-year fixed-rate mortgage deal from the AA was 2.24%, compared with the industry average of 2.81%.

How much could I borrow from AA Mortgages?

Below we’ve outlined how much customers used to be able to borrow from AA Mortgages in relation to the percentage of the property’s value.

Maximum loan amount Loan-to-value
£500,000 95% (or 90% if remortgaging)
£750,000 85%
£850,000 80%
£1,000,000 75%
£1,500,000 70%

Can you make overpayments?

If you are an existing customer of AA Mortgages and have a fixed-rate deal, you can overpay by up to 10% in any year without having to pay a charge.

If you’re paying the standard variable rate of interest on an AA mortgage, there’s no limit on the amount you can overpay, but you may have to pay a charge if you pay off your mortgage in full.

How can I contact AA Mortgages?

AA Mortgages can be contacted on 0800 169 6010.

Its website is theaa.com.

Does AA Mortgages offer any customer incentives?

If you're an existing customer, the AA offers a ‘loyalty bonus’ equal to 0.1% of your mortgage balance each year, which you can use to make an overpayment.

It also allows overpayments of as little as £1 – ideal if you prefer to pay as you go, rather than in big lump sums.

What AA Mortgages customers say

Correct as of date of publication.

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