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AA mortgages review

Find out how AA mortgages fare in key areas such as customer service and value for money in our mortgage satisfaction survey.

In this article
AA mortgages customer score AA mortgages: what you need to know What AA mortgage customers say about it

One of the UK's newest lenders, AA mortgages has gained a great customer score of 85%. It lost out on Which? Recommended Provider status due to other providers offering more competitively priced mortgages.


AA mortgages customer score

1st out of 25 mortgage lenders



AA mortgages: what you need to know

  • Offers a wide range of deals, but in general more competitive options are available
  •  5 stars for customer service and value for money
  • Offers perks such as cashback and discount home insurance on some of its mortgages
AA mortgages satisfaction scorecard
Customer service
Application process
Value for money
Keeping you well informed
Clarity of statements
Transparency of charges
Query and complaint handling
Ability to over and underpay mortgage

Table notes:
Star ratings out of five show levels of satisfaction for each category. Where no stars are showing, it means we could not get a large enough sample size to rate this aspect of the service.

Looking for a mortgage?

Which? Mortgage Advisers can find the best lenders and deals for your personal situation.

Your home may be repossessed if you do not keep up your mortgage repayments.


What AA mortgage customers say about it

'Their service is amazing.'


'Good service and reasonable prices.'

'They are reliable.'

Correct as of date of publication.

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