One of the UK's newest lenders, AA mortgages has gained a great customer score of 85%. It lost out on Which? Recommended Provider status due to other providers offering more competitively priced mortgages.
AA mortgages customer score
1st out of 25 mortgage lenders
AA mortgages: what you need to know
- Offers a wide range of deals, but in general more competitive options are available
- 5 stars for customer service and value for money
- Offers perks such as cashback and discount home insurance on some of its mortgages
|AA mortgages satisfaction scorecard|
|Value for money|
|Keeping you well informed|
|Clarity of statements|
|Transparency of charges|
|Query and complaint handling|
|Ability to over and underpay mortgage|
Star ratings out of five show levels of satisfaction for each category. Where no stars are showing, it means we could not get a large enough sample size to rate this aspect of the service.
What AA mortgage customers say about it
'Their service is amazing.'
'Good service and reasonable prices.'
'They are reliable.'