One of the UK's largest mortgage lenders, Nationwide Building Society again ranks as a Which? Recommended Provider in our tables.
Nationwide mortgages customer scoreJoint 3rd out of 25 mortgage lenders | % |
| | |
Nationwide comes third place in our mortgage-lender comparison table. Customers see it as a provider that offers value for money, great service and flexibility.
Nationwide mortgages: what you need to know
- competitive for tracker and fixed deals
- rated highly for clarity of statements
- cheap deals for remortgagers
| Nationwide mortgage satisfaction scorecard | |
| Customer service |  |
| Application process | |
| Value for money | |
| Keeping you well informed | |
| Clarity of statements |  |
| Transparency of charges | |
| Query and complaint handling | |
| Ability to over and underpay mortgage | |
Table notes:
Star ratings out of five show levels of satisfaction for each category. Where no stars are showing, it means we could not get a large enough sample size to rate this aspect of the service.
What Nationwide's mortgage customers say about it
'Pleased to be linked to them. They are honest and fair and are not just about the profits.
'My mortgage is not flexible - no ability to take payment holidays.'
'No problems in the 30 odd years we've been with them.'
'Slow, asked questions without properly referring to the documents they asked for, unnecessary delays.'
'Staff are always really helpful no matter how silly a question may seem to them.'
'Good rates but punitive penalty charges.'
'They are trustworthy.'
'The interest rate is good but not the best on the market. I would like to overpay more.'
'The staff was friendly and I had cashback.'
'Now common sense has been taken out of the equation the staff are unable to make decisions unless the computer says yes.'
