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Nationwide mortgage review

Find out how Nationwide Building Society fares in key areas such as customer service and value for money in our mortgage satisfaction survey.

In this article
Nationwide mortgages customer score Nationwide mortgages: what you need to know What Nationwide's mortgage customers say about it

One of the UK's largest mortgage lenders, Nationwide Building Society again ranks as a Which? Recommended Provider in our tables.


Nationwide mortgages customer score

Joint 3rd out of 25 mortgage lenders



Nationwide comes third place in our mortgage-lender comparison table. Customers see it as a provider that offers value for money, great service and flexibility. 

Nationwide mortgages: what you need to know

  • competitive for tracker and fixed deals
  • rated highly for clarity of statements
  • cheap deals for remortgagers
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Your home may be repossessed if you do not keep up your mortgage repayments.

Nationwide mortgage satisfaction scorecard
Customer service
Application process
Value for money
Keeping you well informed
Clarity of statements
Transparency of charges
Query and complaint handling
Ability to over and underpay mortgage

Table notes:
Star ratings out of five show levels of satisfaction for each category. Where no stars are showing, it means we could not get a large enough sample size to rate this aspect of the service.

What Nationwide's mortgage customers say about it

'Pleased to be linked to them. They are honest and fair and are not just about the profits.

'My mortgage is not flexible - no ability to take payment holidays.'

'No problems in the 30 odd years we've been with them.'

'Slow, asked questions without properly referring to the documents they asked for, unnecessary delays.'

'Staff are always really helpful no matter how silly a question may seem to them.'

'Good rates but punitive penalty charges.'

'They are trustworthy.'

'The interest rate is good but not the best on the market. I would like to overpay more.'

'The staff was friendly and I had cashback.'

'Now common sense has been taken out of the equation the staff are unable to make decisions unless the computer says yes.'

Correct as of date of publication.

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