TSB mortgage customer ratings
TSB is part of the Spanish banking group Sabadell, and offers mortgages across Great Britain.
The table below shows how TSB performed in our latest mortgage satisfaction survey, from application process to value for money.
| Customer rating for: | Star Rating |
|---|---|
| Customer service in general | |
| Value for money | |
| Keeping you well informed | |
| Clarity of mortgage statements | |
| Transparency of charges | |
| Query and complaint handling | |
| Ability to overpay or underpay mortgage | |
| Online access | |
Star ratings based on a July 2021 Which? survey of 3504 members of the general public in which 77 people told us that they had their mortgage with TSB.
What kinds of mortgages does TSB offer?
When we checked in September 2021, there were 316 mortgages available from TSB. Almost all were fixed-rate deals - meaning your interest rate will stay the same for a set initial period.
TSB's mortgages came with a initial period of either two, three, five or 10 years.
Does TSB offer the best mortgage deals?
Our experts analysed hundreds of mortgages over a four-week period in July and August 2021. They compiled a total of 206 ‘top-10 cheapest deal’ tables based on a variety of borrowing scenarios, and counted how many times each lender featured in a table.
The average number of times a lender made it into a table was 24, but TSB featured just 16 times. (Data source: Moneyfacts.)
Interest rates on TSB mortgages
In September 2021, the average rate on a two-year fixed-rate mortgage from TSB was 2.02%, compared to the overall market average of 2.38%.
How much could I borrow from TSB?
TSB will lend to first-time buyers and home movers at 60%, 75%, 80%, 85%, 90% and 95% loan-to-value. People remortgaging can borrow up to 90% loan-to-value.
If your earn up to £40,000, you can borrow up to 4.49 times your annual income. If you earn more, you can borrow up to 4.75 times income.
Borrowing is limited to 4.25 income on some mortgages at 90% and 95% loan-to-value.
Can I make overpayments?
TSB's deals allow you to overpay up to 10% of the mortgage balance each year.
How can I contact TSB?
Mortgages from TSB are available directly and through mortgage brokers.
Existing mortgage customers can call 0345 835 3380.
New customers on 0800 056 1088.
Its website is tsb.co.uk.
