Coming 6th (within the top third of lenders) in our mortgage comparison table, customers have given TSB solid scores across the board.
TSB mortgages customer scoreJoint 6th out of 25 mortgage lenders | % |
| | |
TSB got a respectable score in our customer survey. However, its deals didn't figure among the cheapest in our analysis of deal prices over August.
TSB mortgages: what you need to know
- deals with free valuation and arrangement fees
- deals allow you to overpay by up to 10% each year
- strong value for money score
For personal, impartial advice on the best mortgage for you, call Which? Mortgage Advisers on 0808 252 7987.
| TSB mortgage satisfaction scorecard | |
| Customer service |  |
| Application process | |
| Value for money | |
| Keeping you well informed | |
| Clarity of statements | |
| Transparency of charges | |
| Query and complaint handling | |
| Ability to over and underpay mortgage | |
Table notes:
Star ratings out of five show levels of satisfaction for each category. Where no stars are showing, it means we could not get a large enough sample size to rate this aspect of the service.
What TSB's mortgage customers say about it
'They have improved over time.'
'Their customer service is appalling and is getting worse.'
'When first fixed rate expired changed over to a new one over the phone easily.'
'The customer advisers are terrible at explaining things.'
'We are able to make overpayments each month and make lump sum payments without any financial penalty, and the rate is better than some of the fixed rates for which we would have to pay a fee.'
'Decent product and company to deal with but would like SVR to be slightly lower.'
'Good rate, good previous experience with them and easy to apply.'
