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TSB mortgage review

We've combined expert analysis with customer feedback to help you decide whether to get a mortgage with TSB.

In this article
TSB mortgage customer ratings What kinds of mortgages does TSB offer? Does TSB offer the best mortgage deals? Interest rates on TSB mortgages
How much could I borrow from TSB? Can I make overpayments? How can I contact TSB?

TSB mortgage customer ratings

Mortgages
TSB review
Which? Customer Score
Joint 8th out of 16 mortgage lenders
71%
Which?'s rating for customer satisfaction, based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.
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TSB is part of the Spanish banking group Sabadell, and offers mortgages across Great Britain.

The table below shows how TSB performed in our latest mortgage satisfaction survey, from application process to value for money. 

Customer rating for: Star Rating
Customer service in general

3 out of 5

Value for money 

4 out of 5

Keeping you well informed 

3 out of 5

Clarity of mortgage statements

4 out of 5

Transparency of charges

4 out of 5

Query and complaint handling

3 out of 5

Ability to overpay or underpay mortgage

3 out of 5

Online access

3 out of 5

 

Star ratings based on a July 2021 Which? survey of 3504 members of the general public in which 77 people told us that they had their mortgage with TSB.

What kinds of mortgages does TSB offer?

When we checked in September 2021, there were 316 mortgages available from TSB. Almost all were fixed-rate deals - meaning your interest rate will stay the same for a set initial period.

TSB's mortgages came with a initial period of either two, three, five or 10 years.

 

Does TSB offer the best mortgage deals?

Our experts analysed hundreds of mortgages over a four-week period in July and August 2021. They compiled a total of 206 ‘top-10 cheapest deal’ tables based on a variety of borrowing scenarios, and counted how many times each lender featured in a table.

The average number of times a lender made it into a table was 24, but TSB featured just 16 times. (Data source: Moneyfacts.)

Interest rates on TSB mortgages

In September 2021, the average rate on a two-year fixed-rate mortgage from TSB was 2.02%, compared to the overall market average of 2.38%.

How much could I borrow from TSB?

TSB will lend to first-time buyers and home movers at 60%, 75%, 80%, 85%, 90% and 95% loan-to-value. People remortgaging can borrow up to 90% loan-to-value.

If your earn up to £40,000, you can borrow up to 4.49 times your annual income. If you earn more, you can borrow up to 4.75 times income. 

Borrowing is limited to 4.25 income on some mortgages at 90% and 95% loan-to-value. 

Can I make overpayments?

TSB's deals allow you to overpay up to 10% of the mortgage balance each year. 

How can I contact TSB?

Mortgages from TSB are available directly and through mortgage brokers

Existing mortgage customers can call 0345 835 3380.

New customers on 0800 056 1088.

Its website is tsb.co.uk.

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