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TSB mortgage review

Find out how TSB fares in key areas such as customer service and value for money in our mortgage satisfaction survey.

In this article
TSB mortgages customer score TSB mortgages: what you need to know What TSB's mortgage customers say about it

Coming 6th (within the top third of lenders) in our mortgage comparison table, customers have given TSB solid scores across the board. 


TSB mortgages customer score

Joint 6th out of 25 mortgage lenders



TSB got a respectable score in our customer survey. However, its deals didn't figure among the cheapest in our analysis of deal prices over August.

TSB mortgages: what you need to know

  • deals with free valuation and arrangement fees
  • deals allow you to overpay by up to 10% each year
  • strong value for money score

For personal, impartial advice on the best mortgage for you, call Which? Mortgage Advisers on 0808 252 7987.

TSB mortgage satisfaction scorecard
Customer service
Application process
Value for money
Keeping you well informed
Clarity of statements
Transparency of charges
Query and complaint handling
Ability to over and underpay mortgage

Table notes:
Star ratings out of five show levels of satisfaction for each category. Where no stars are showing, it means we could not get a large enough sample size to rate this aspect of the service.

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What TSB's mortgage customers say about it

'They have improved over time.'

'Their customer service is appalling and is getting worse.'

'When first fixed rate expired changed over to a new one over the phone easily.'

'The customer advisers are terrible at explaining things.'

'We are able to make overpayments each month and make lump sum payments without any financial penalty, and the rate is better than some of the fixed rates for which we would have to pay a fee.'

'Decent product and company to deal with but would like SVR to be slightly lower.'

'Good rate, good previous experience with them and easy to apply.'

Correct as of date of publication.

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