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TSB mortgage review

We've combined expert analysis with customer feedback to help you decide whether to get a mortgage with TSB.

In this article
TSB mortgage customer ratings What kinds of mortgages does TSB offer? Does TSB offer the best mortgage deals? Interest rates on TSB mortgages
How much could I borrow from TSB? Can I make overpayments? How can I contact TSB?

TSB mortgage customer ratings

TSB review
Which? Customer Score
Joint 18th out of 23 mortgage lenders
Which?'s rating for customer satisfaction, based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.
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TSB is part of the Spanish banking group Sabadell, and offers mortgages across Great Britain.

The table below shows how TSB performed in our latest mortgage satisfaction survey, from application process to value for money. 

Customer rating for: Star rating
Customer service

3 out of 5

Application process -
Value for money

3 out of 5

Keeping you well informed

4 out of 5

Clarity of statements

4 out of 5

Transparency of charges

4 out of 5

Query and complaint handling

4 out of 5

Ability to overpay or underpay mortgage

4 out of 5

Online access

3 out of 5


Star ratings based on a June/July 2020 Which? survey of 3625 members of the general public in which 76 people told us they had their mortgage with TSB.

What kinds of mortgages does TSB offer?

Many mortgage lenders have significantly cut their offerings this year due to the coronavirus outbreak.

When we checked in September 2020, there were 105 mortgages available from TSB. All were fixed-rate deals - meaning your interest rate will stay the same for a set initial period.

TSB's mortgages came with a initial period of either two, five or 10 years.


Does TSB offer the best mortgage deals?

Our experts analysed hundreds of mortgages over a four-week period in July 2020. They compiled a total of 208 ‘top-10 cheapest deal’ tables based on a variety of borrowing scenarios, and counted how many times each lender featured in a table.

The average number of times a lender made it into a table was 16. TSB featured 11 times, meaning it occasionally offered some of the most attractive rates. (Data source: Moneyfacts.)

Interest rates on TSB mortgages

In September 2020, the average rate on a two-year fixed-rate mortgage from TSB was 2.04%, compared to the overall market average of 2.33%.

How much could I borrow from TSB?

TSB will lend to first-time buyers, home movers and remortgagers at 60%, 70%, 75% and 85% loan-to-value.

If your earn up to £40,000, you can borrow up to 4.49 times your annual income. If you earn more, you can borrow up to 4.75 times income.

Can I make overpayments?

TSB's deals allow you to overpay up to 10% of the mortgage balance each year. 

How can I contact TSB?

Mortgages from TSB are available directly and through mortgage brokers

Existing mortgage customers on 0345 835 3380.

New customers on 0800 056 1088.

Its website is tsb.co.uk.