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Coronavirus travel insurance: who will cover me?

We explain whether you’ll be covered for trips to France, Spain and beyond.

Coronavirus travel insurance: who will cover me?

As coronavirus cases surge in Europe, the UK government has removed six more countries from its ‘travel corridors’ list, meaning most insurers won’t cover you to visit them. 

The Foreign and Commonwealth Office (FCO) is now advising against ‘all but essential travel’ to France, the Netherlands, Monaco, Malta, Aruba, and the Turks and Caicos Islands. 

From 15 August, anyone returning to the UK from these destinations must self-isolate for 14 days. 

There’s a growing list of travel insurers boasting coronavirus cover of some kind. But only one of them would have paid out if you’d planned a trip to France that now can’t go ahead.

Here, Which? rounds up the insurers that will cover you for coronavirus, and how the changing travel corridors affects it.

  • You can keep up to date with our latest news and advice on the coronavirus outbreak with Which?.


Find the answers to your questions by clicking the links below:

Can I get insured to go to France?

Now that the FCO is advising against all non-essential travel to France, Spain and a number of other popular UK holiday destinations, the answer is most likely no for all of them.

This is because many insurance policies have an exclusion for customers travelling against government advice.

If you were planning a trip to France that you now can’t take, you’ll likely have to rely on refunds from your tour operator, as most insurance policies will not pay out for COVID-19-related changes to FCO travel advice.

But, as many learned when Spain was taken off the corridor list in July, flights will likely go ahead despite this news, in which case you won’t get a refund. 

To our knowledge, only Nationwide will cover you if the FCO changes its advice before you travel because of the pandemic. This means that Nationwide FlexPlus account holders would be able to claim back the costs if they no longer wanted to visit the Netherlands, for example, but their flight still went ahead. 

Another insurer, AllClear, temporarily offered cover for FCO changes, too. But it removed this element of its policy on 6 August over concerns that it would lead to an unsustainable rush of customers and claims. This coupled with the fact that so many flights for holidaymakers were not being cancelled.

If you’re already in one of the six destinations taken off the travel corridor list, no insurer that we know of will cover additional costs or losses if you end your trip early due to the rule change. 

Will the travel corridors last?

From 17 March to 3 July, the FCO advised against ‘all but essential travel’ to anywhere outside the UK.

But on 4 July, more than 60 countries, including popular European destinations such as France, Spain and Greece, became exempt from this advice, meaning the FCO said they no longer presented ‘an unacceptably high risk’ to UK travellers.

This period of exemption lasted less than a month for Spain, and just over a month for the six countries taken off the list today as well as Andorra, the Bahamas and Belgium.

All of these countries were removed at very short notice, as the government acted quickly in light of the latest COVID-19 data. Other countries could also be suddenly deemed unsafe.

You can read the full list of countries that are still on the corridor list here. But it’s worth noting that just because the FCO says you can travel there, that doesn’t mean they will make great holiday getaways.

There’s no guarantee you won’t have to quarantine when you get to your destination. And the FCO says it’s safe to travel to some countries, such as Japan and New Zealand, that won’t let you in at all if you fly there.

You can find out more about the rules for entering each destination by reading its individual page on the FCO website.

Will travel insurance cover me for COVID-19?

Dozens of insurers stopped selling travel insurance after the start of the pandemic, leaving a shrinking pool of providers that would cover you to travel.

While many insurers still don’t sell travel cover, there are now many that do. In terms of coronavirus, we can split them into three general groups:

  • Those that don’t cover coronavirus. Some insurance policies come with a ‘general exclusion’ against claims stemming from coronavirus. With these, if your claim is related to the pandemic, they won’t pay out.
  • Those that cover COVID-19 medical expenses, but nothing else. These will pay out if you catch the virus abroad. They won’t cover you for anything else related to coronavirus.
  • Those that cover COVID-19 medical expenses and cancellation. Broadly, this means that, in certain circumstances, you’ll be able to claim if coronavirus stops you from travelling.

To our knowledge, at least nine insurers now fall into that third category, which is great news for anyone who wants more comprehensive post-lockdown travel cover. We list them all below.

The problem is, there’s a wide range of what’s actually covered within that group.

With all of them, you’ll be covered if you need to cancel because you’ve caught coronavirus. But if someone else in your household gets COVID-19, or if you’re self-isolating without being infected, you might not be.

The table below shows which insurers will cover you in five potential scenarios.

Cover If your destination restricts its borders before you travel for reasons relating to the pandemic If the FCO changes its advice before you travel If your hotel closes while you are there If you’ve been told to self-isolate by NHS, but haven’t been tested If a family/household member is diagnosed with COVID-19, meaning you have to self-isolate If you are diagnosed with COVID-19
Insurers Nationwide Nationwide Insurefor, Jet2, Nationwide AllClear, Allianz Assistance, Nationwide, Trailfinders AllClear, Allianz Assistance, Abta, Axa, Nationwide, Staysure, Trailfinders Abta, AllClear, Allianz Assistance, Axa, Insurefor, Jet2, Nationwide, Staysure, Trailfinders

As you can see, only one insurer (Nationwide) covers you if the FCO changes its advice after you book, because of a development related to the pandemic. And Nationwide is also the only insurer that will pay out if your destination country restricts its borders.

Of all the policies we’ve found, Nationwide’s has the widest coronavirus cover. The downside is it won’t work for a single-trip policy; you can only get Nationwide travel insurance if you open a bank account with the building society.

Can I get insured for every risk?

Now the nine insurers above are offering coronavirus cancellation cover, it is theoretically possible for you to be insured against many of the things that might go wrong with post-lockdown travel – but these insurers are still exceptions.

Most travel insurers will not cover you if the FCO changes its advice before you fly – as it has in the case of France – or if the government orders another lockdown.

It’s also still very rare to find cover for if the country you’re travelling to changes its border policy and doesn’t let you in.

You won’t find an insurer that will cover you simply if you change your mind about travelling – for example if cases in your destination country are rising but the FCO has not warned against going there.

And although medical expenses cover is more widely available, COVID-19 is still a threat, and it’s still deadly so you need to take every precaution to make sure you’re safe if you do go abroad.

Which insurers are selling policies and what do they cover?

In the table below, we’ve collated the insurers that have paused sales of cover or changed cover for new or existing customers.

As well as excluding coronavirus-related claims, some of these insurers will no longer cover you in the event of any future pandemic.

We’ve linked to insurers where we can provide more information. If no link is available, contact your insurer directly.

Where we note ‘no new cover’, we mean for policies bought after 11 March.

Insurers no longer selling cover Insurers changing cover details
Abta – cover for some coronavirus-related cancellation and medical expenses
AA AllClear – cover for some coronavirus-related cancellation and medical expenses
Admiral Allianz Assistance – cover for some coronavirus-related cancellation and medical expenses
Asda Alpha Insurance – no cover for coronavirus-related claims, except emergency medical treatment
Aviva Axa – cover for some coronavirus-related cancellation and medical expenses
Bengo Boots – no cover for coronavirus-related claims, except emergency medical treatment
Churchill Columbus Direct – from 13 March, no new cover for coronavirus-related claims
Clydesdale Bank Debenhams – from 16 March no new cover for coronavirus-related claims
The Co-op Direct Travel – from 17 March, no new cover from coronavirus-related claims
Direct Line Ergo Travel – exclusions regarding any epidemic or pandemic as declared by the WHO
First Direct Esure – no coronavirus-related claims except emergency medical treatment
HSBC Flexicover – no coronavirus-related claims except emergency medical treatment
LV Holidaysafe – no coronavirus-related claims except emergency medical treatment
M&S Bank InsureandGo – cover for some coronavirus-related cancellation and medical expenses
Post Office Insureancewith – no cover for coronavirus-related claims, except emergency medical treatment
Santander Insurefor – cover for some coronavirus-related cancellation and medical expenses
Jet2 – cover for some coronavirus-related cancellation and medical expenses
Sheilas’ Wheels JS Insurance – no coronavirus-related claims except emergency medical treatment
Spectrum Nationwide – cover for some coronavirus-related cancellation and medical expenses
Virgin Money NFU Mutual – still selling annual policies to existing home insurance customers, but have stopped the sale of single-trip policies
Yorkshire Bank Post Office – no cover for coronavirus except emergency medical cover
Zurich Saga – from 13 March, no new cover for coronavirus-related claims, except emergency medical cover
Sainsbury’s Bank – no new cover for epidemics or pandemics, including but not limited to COVID-19
Staysure – cover for some coronavirus-related cancellation and medical expenses
Trailfinders – cover for some coronavirus-related cancellation and medical expenses

Note: details correct as of the article publication date at the top of the page.

As the situation is changing rapidly, we recommend you carefully check policy details and exclusions prior to buying a policy or booking new trips with an existing annual multi-trip policy.

What should I look for when I’m buying travel insurance?

Travelling abroad during the pandemic comes with risks and travel insurance can’t protect you from all of them.

When looking for a policy, make sure you look for the following things:

  • Coronavirus medical cover: to cover you if you’re infected when you’re away.
  • Scheduled airline failure insurance (SAFI): to cover you if your airline goes bust.
  • Travel disruption and cancellation cover: you may struggle to find this now insurers have changed their policies, but it’ll cover you if you need to cancel for a specific list of outlined reasons. As mentioned above, most policies will not cover for cancellation due to coronavirus.
  • Excesses: this is what you’ll pay towards what your insurer pays out. You’ll need to be able to afford them if you’re claiming.

Which? recommends getting the following levels of cover:

  • Emergency medical cover: £2m for Europe, £5m worldwide
  • Cancellation, curtailment and missed departure: £3,000
  • Personal belongings and money: £1,500
  • Personal liability: £1m

Find out more: flight cancellations and compensation

How can I make a claim?

The pandemic has left thousands of holidaymakers out of pocket. If you had a trip booked that you couldn’t take, or you have one coming up, you might need to make a claim yourself.

Before you get in touch with your insurer, you should try to get a refund from travel or accommodation providers.

Insurers will only pay out for costs that couldn’t be refunded, so if you approach them with a claim before exploring the refund route, they will want you to do that before you can progress further.

Next, make a list of all the non-refundable costs you want to claim for. Not just hotels and flights but transfers, tours and excursions.

After that, you’re ready to contact your insurer. We’ve gathered the claims numbers for more than 40 travel insurance providers in the table below. Click the name of the insurer to see our review of its service and find more details about how to make a claim.

If we don’t have a review, contact your insurer directly for more information.

Is there a deadline for claiming?

You should contact your insurer swiftly if you plan to claim, but the good news is many have said they’re being flexible with their existing claims deadlines.

When we examined 32 travel policy booklets, we found 11 stated deadlines for notifying the insurer of oncoming claims. Nine of these had deadlines 28 to 31 days from the incident or end of the trip.

Of these nine, AllClear, NFU Mutual and Staysure said that they aren’t enforcing deadlines, and Virgin Money said it’s ‘trying to be as flexible as possible’.

Columbus Direct  and Santander said their deadlines only apply if the delays impede their ability to investigate claims. The Post Office continues to insist customers at least notify it within 28 days.

If it has one, your policy’s deadline will be either in the claims or general conditions section of the ‘policy wording’ document your insurer sent you.

Will my claim be accepted?

Whether your claim is accepted or not will depend on the cover you bought and your reason for cancelling.

You’ll usually find a list of acceptable cancellation reasons in your policy wording.

Also check your insurance product information document and the policy schedule, which may also have sections on cancellation.

When we surveyed Which? members in early June, 893 had submitted travel insurance claims. Some 31% of those said their claim was accepted, 11% said it was rejected and 58% were still waiting to hear back.

Can I claim on insurance if I’m offered rebooking vouchers?

Among the Which? members with cancelled plans who didn’t claim, many were offered vouchers – or refund credit notes (RCNs) – from their travel providers instead of cash refunds.

If you accept vouchers or credit notes as compensation, you can’t claim for cash from your insurer as well as this would be a double claim.

Legally, you should be able to reject vouchers and get cash refunds instead, but many holiday firms are ignoring this rule.

Your insurer will likely advise you to pursue this legal right if you’re in this situation. The Association of British Insurers (ABI) told Which?: 

‘Where travel operators have a legal obligation to refund customers, insurers expect them to honour that legal agreement. Insurance cancellation cover kicks in when no other safety net is available with insurers expecting to pay out £275m in cancellation costs due to COVID-19.’

After campaigning from Which?, the government confirmed that RCNs will be covered by the travel industry’s Atol scheme. This means if you accept an RCN and your holiday provider goes bust, your money will be protected.

If you’re not offered a cash refund by your travel operator, and you don’t want to accept an RCN, Which? believes banks should refund customers under Section 75 of the Consumer Credit Act 1974, for purchases by credit card of more than £100, or through the chargeback scheme for other purchases.

Banks don’t always accept these claims, but card issuer Mastercard has confirmed that chargeback is valid in these cases.

Can I get a travel insurance refund?

Since many are unlikely to want to travel in the near future, anyone with an active travel insurance policy might reasonably ask if they would be able to get a refund on their premium.

The ABI told Which? that it expects these refunds will be happening and that customers should contact their insurers for more details.

However, it warns that while your current policy – if bought before the coronavirus pandemic – will cover you for COVID-19-related claims, a new policy likely will not. So you should think carefully before cancelling.

On 1 May, the FCA launched two quickfire consultations with proposals to offer general insurance customers payment holidays, reduced cover and refunds in light of the way coronavirus has changed the market. These measures came into force on 18 May.


This story was originally published on 25 February 2020 and has been updated since then. The last update was to reflect new FCO advice against travelling to France, and was published on 14 August 2020. Additional reporting by Dean Sobers.


 

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