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Airline customers who suffer delays and cancellations aren’t being treated fairly. That’s why we’re calling on airlines to bring in automatic compensation. This will give people what they’re entitled to quicker and avoid claims management companies taking a share.
Another issue is that different TOCs have different practices concerning compensation. Chiltern, for example, pays nothing for delays caused by falling trees or suicides, Virgin West Coast (and...
J M S Boyd says:
Ryanair not only put passengers through the gate when there was no aircraft – for another 1 h 50 m. they also did so in a violent thunderstorm, leaving passengers in a tin shack, with ever...
My long haul flight was cancelled by Emirates while I was on holiday. The new flight was 4 hours longer and made me miss my connecting flight – adding more than 10 hours to my total journey! Since...