Nationwide has been rated the UK's best mortgage provider in a 2019 Which? survey, with an impressive 93% of its customers saying they were satisfied with their mortgage.
Which? experts then analysed the deals on offer from each lender to reveal the providers leading on value for money as well as service.
Which? surveyed more than 3,500 members of the public in June 2019 to find out their thoughts on their current mortgage deal and lender.
Our experts then calculated a customer score for each lender, by combining borrowers' satisfaction with their lender with how likely they said they would be to recommend the bank or building society to a friend.
Each year, lenders that achieve high customer scores and also offer great mortgage deals are eligible for the title of 'Which? Recommended Mortgage Provider'. This year, three lenders - all building societies - made the cut: , and .
Here are the best lenders according to our survey:
Three in 10 Nationwide customers said its reputation was the reason why they took out a mortgage with the building society, and eight in 10 said they hadn't experienced any problems.
Ranking in joint-second, was the only other lender in our survey to receive five stars for customer service. The provider also received five-star ratings for its clear mortgage statements and the way it handles complaints and queries.
also came second in our customer satisfaction survey. Nine in 10 customers found the lender was good at keeping them informed about their mortgage, with one Coventry customer describing how the lender seemed 'keen to make sure [they understood] everything' about their mortgage.
Kensington was the only provider in our survey to score just one star for its customer service. It also received the lowest rating of any lender for value for money, scoring just two stars.
When we checked in September 2019 the average rate of a two-year from Kensington was 3.74%, compared to the industry average of 2.77%. The average rate of a two-year fixed mortgage from Aldermore was also relatively high, at 4.39%.
However, Aldermore and Kensington both specialise in lending to people with unusual circumstances or low credit scores, and these types of mortgages often charge higher rates due to the increased risk taken on by the lender.
A decent independent mortgage broker can review the mortgages available to you based on your personal finances, and save you time by telling you which lenders are likely to accept your application.