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4 Apr 2021

How to pay off 'buy now, pay later' debts with Klarna, Clearpay and Laybuy

Some borrowers are turning to high-cost credit cards to clear BNPL bills

Borrowers are turning to their credit card to pay off interest-free 'buy now, pay later' debts built up with schemes such as Klarna, Clearpay and Laybuy according to data from digital bank Zopa.

Zopa says the number of transactions on its credit cards (which charge between 9.9% and 34.9% APR) to BNPL firms has increased by around 30% between September 2020 and February 2021.

BNPL schemes soared in popularity during 2020, with companies such as Klarna, Clearpay and Laybuy partnering with high street and online retailers to allow customers to spread the cost of their shopping interest-free.

There are concerns, however, that BNPL schemes are encouraging people to spend more, and that a lack of regulation could lead to an increasing number of consumers building up unmanageable debts.<

Here, Which? explains the risks of BNPL schemes and looks at ways to keep up with paying off BNPL bills.

Have you ever had an issue with a BNPL scheme? Tell us about it using our new BNPL complaints form.

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How do people accumulate BNPL debt?

BNPL schemes have become increasingly popular as you can purchase goods without paying a penny upfront and delay payments interest-free.

However, with different BNPL schemes affiliated to different retail sites, it's easy to build up multiple debts with various schemes - making what you owe hard to keep on top of.

Also as BNPL providers only perform light-touch credit checks and don't report how much you have already borrowed to credit reference agencies, customers may access credit which they may not be able to afford.

Purchasing may be easy in the short term, but you could spend more than you normally would if you had paid upfront and when it's time to repay, it may be more difficult to keep on top of payments.

Some schemes charge late payment fees as high as £12, meaning your debt could surge if you can't pay what you owe on time, and others refer unpaid bills to a debt collection agency.

What protection do customers have?

BNPL lenders aren't currently regulated by the Financial Conduct Authority (FCA) because they don't charge interest.

This means providers don't need to display wording about the risks involved, carry out certain checks and the FCA doesn't currently have the power to intervene if customers are treated unfairly.

Which? has been calling for the new wave of BNPL schemes to be regulated by the FCA.

By giving the FCA the powers to regulate the BNPL market, it can more effectively monitor and intervene if consumers are harmed by BNPL business practices.

In February 2021, the FCA said BNPL must be covered by its rules 'as a matter of urgency' because of a 'significant potential for consumer harm'.

Six ways to manage BNPL debt

There are steps you can take to help manage and pay down your BNPL debts, which we outline below.

1. Set a BNPL shopping limit

Typically BNPL schemes allow you to delay paying for items for 30 days to six weeks and allow you to build up bills as high as £2,000.

Some schemes will wait for you to make a payment, but others take payments automatically from your account which could leave you short to pay for priority bills like your rent, mortgage or council tax.

If you use BNPL schemes regularly it's worth setting a limit on your spending so you can ensure you can pay it all back within a short period.

2. Set up alerts for payments

In a survey of 1,000 18-24-year-olds in March, Zopa found 29% didn't know how much they owe to BNPL firms which it claims could mean as many as 800,000 18-24-year-olds across the UK could be in a similar position.

BNPL companies have apps that you can download on your mobile phone to help you keep on top of payments.

For example, Klarna will send you a text on the day your payment is due, and send a push notification the day before your payment is due.

If you owe money to multiple providers and don't want to download the apps, consider setting reminders on your phone to get more organised.

3. Prioritise payments with punishing fees

Most BNPL schemes are interest-free, but you can incur fees for late payments. These fees can be considerably higher than your initial purchase and significantly vary between providers.

Missed payments or failure to pay can also be noted on your credit report and the mark can stay there for six years.

You should make sure you understand the implications for missed or late payments with each scheme you are using.

PayPal 'Pay in 3', for example, allows you to spread the cost of purchases over three interest-free payments, which are taken automatically from your account each month. But if you fail to make a payment there is a £12 late fee to pay.

Clearpay and Laybuy in contrast charge a £6 late fee, while Klarna doesn't charge fees for late paments.

4. Contact the BNPL scheme

If you think you will miss or have already missed a BNPL payment don't bury your head in the sand - contact your lender to discuss your options.

They may grant your more time, cancel late payment fees or offer long-term measures, such as offering sustainable payment plans with realistic timelines.

5. Avoid high-cost credit to pay off BNPL debts

If you're struggling to keep up with your BNPL debts avoid turning to other high-cost credit like a payday loan or credit card that charges interest - as you could get caught in a debt spiral.

You can consider making a household budget plan that summarises your earnings and spending habits, so you have a clear idea of where your cash is going and where you can make changes to reduce outgoings and boost the money you have to pay down your debt.

If you stick to it, a budget plan will help you make sure you don't fritter away more than you earn and potentially help you work your way out of debt.

Follow our step-by-step plan to working out your household budget.

6. Seek debt advice

If you have debts that are making it more difficult to pay your priority bills, then it's really important that you get free and confidential debt advice as soon as possible.

Debt charity Step Change can take a look at these debts and give free, practical debt adviceand solutions on how best to pay these debts while staying on top of your most important living expenses.

Check out our list of free debt advice organisations.