Plusnet, Virgin Mobile and Vodafone have been named the worst telecoms providers for customer service in Ofcom's latest report, covering January to March of this year.
The telecoms regulator uses a combination of interviews with customers and industry data to produce a league table of providers. While complaints were down at the beginning of this year when compared with the final quarter of 2018, some providers still had overly high levels of complaints.
According to Ofcom, was the most complained-about broadband provider, topping the table with 31 complaints per 100,000 customers. Plusnet customers' main reasons for complaints related to billing and prices, complaints handling, or faults and service issues.
In contrast, the industry average was 13 complaints per 100,000 customers - a decrease from 15 per 100,000 in the second half of 2018.
and also received an above-average number of complaints, with 24 and 15 per 100,000 customers respectively. and were the least complained-about providers, with each receiving just five complaints per 100,000 customers.
Virgin Mobile customers typically complained about their provider's complaints handling, issues related to billing and pricing, or contract issues. Vodafone customers also complained of issues relating to complaints handling and billing, although around one in eight complained of issues relating to changing mobile phone provider. Ofcom has in the hope that it will make switching mobile provider quicker and easier.