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Broadband provider reviews

BT broadband review

By Hamse Yusuf

Article 1 of 12

Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

We've surveyed thousands of broadband users and can tell you everything you need to know about BT broadband - including whether to sign up for one of its deals.

Britain's biggest broadband provider hasn't always been Britain's best broadband provider. In previous Which? surveys, BT has often fallen below average, and has even been trumped by Virgin Media and Sky. Still, with improving speeds and the popular Infinity fibre broadband, could BT have become one of the best broadband providers?

BT broadband review

In this in-depth review of BT broadband, we'll show you:

  • how customers rated it for key factors, including technical support
  • how BT compares with all the other major internet service providers (ISPs), including Sky, TalkTalk and Virgin Media
  • what real BT broadband customers have to say about their experiences
  • what we think about BT equipment  
  • its latest deals and offers
  • the level of complaints to Ofcom from BT customers.

To get all this information, try a £1 Which? trial.

We'll tell you exactly what you need to know about all the UK's biggest broadband providers and will help you avoid signing up for a deal you'll come to regret.

If you're already a member, log in to unlock the table below and to access our full expert analysis of BT.

BT broadband satisfaction survey results
Speed Reliability Ease of set up Value for money Ease of contacting Customer service Technical support Customer score (%)
Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content

What makes a Which? Recommended Provider?

Which? Recommended Providers are the cream of the crop, and the accolade is only given out to broadband companies that achieve a customer score of 70% or above.

That's not all. We know that price is important, so we only give the award to those companies that we feel charge a reasonable price for their services. If they charge too much, they're not eligible to be Which? Recommended Providers, whatever score they receive in the survey.

Broadband Which? Recommended Providers - discover which two providers impressed most in our latest survey.