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Mobile phone provider reviews

Tesco Mobile review

By Hamse Yusuf

Article 9 of 13

Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

We regularly survey thousands of mobile phone customers so we can tell you exactly how Tesco Mobile compares to other phone providers.

How good is Tesco mobile? 2019 Which? mobile provider satisfaction survey

Before signing up for a new phone deal, read our review of Tesco to see how it did in our regular mobile phone satisfaction survey.

In our latest survey we spoke to more than 6,100 real customers from 13 of the biggest phone providers including EE, O2, Vodafone and Three. They told us exactly what they thought of their phone company, from the customer service on offer to the value for money they get.

In this in-depth review of Tesco Mobile, we'll:

  • give you a full breakdown of how its customers rated it for key factors, including customer service, value for money and incentives.
  • report quotes from real Tesco Mobile customers on their experiences.
  • tell you whether it's a Which? Recommended Provider.

Only logged-in Which? members can view the results in the table below. If you’re not yet a member, you can get instant access by joining Which? today.

Tesco Mobile customer satisfaction survey results
Recommended Provider Customer service Ease of contacting Value for money Incentives Customer score
Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Table notes: Ratings and scores based on a survey of Which? members in January and February 2019.

How good is Tesco's mobile coverage?

Tesco Mobile is a virtual provider, which means it doesn't have its own phone network. Instead, it uses another providers' infrastructure – in this case O2's – and offers 2G, 3G and 4G coverage.

You can check coverage where you live by using our free interactive coverage map. Simply enter your postcode into the map and it will tell you how good O2's signal is in your area, as well as comparing it with the other providers.

Tesco Mobile deals and incentives

Tesco Mobile offers standard pay-monthly contracts, as well as its own Anytime Upgrade deals. These are similar to O2's Refresh deal, and split your bill in to two components - one for the handset and one for your usage.

At the end of your 24-month contract, you stop paying for your phone and pay only for your monthly usage - saving you money on your bill. If you want a new phone before your contract has finished, you simply pay off whatever's left of your total phone payment.

Tesco Mobile's prices are very competitive. Its cheapest deal costs only £7.50/month for a Sim-only option with 500 minutes, 5,000 texts and 2GB of data.

If you prefer to pay as you go, then Tesco Mobile's Triple Credit tariff offers just that – a £10 top-up gets you £30 credit that lasts a month.

Tesco Mobile stores

Tesco Mobile has 400 Tesco Mobile Phone Shops all over the UK so it's easy to get one-to-one help.

You can find your nearest shop using the Tesco Mobile store locator or by contacting customer services on 4422 (from a Tesco Mobile device) or 0800 030 4422.

Complaints about Tesco Mobile

Telecoms regulator Ofcom regularly publishes information on the number of complaints it gets about the main mobile providers.

In its latest report, covering the first quarter of 2019 (January to March), Tesco Mobile once again generated the lowest rate of complaints (one per 100,000 customers). In comparison, Vodafone and Virgin Mobile generated six complaints per 100,000 customers.

Read in-depth reviews of all the major phone networks in our mobile phone providers guide.

Recommendations you can trust

Which? is independent - we work for you, the consumer, so you can be sure that our recommendations are only influenced by our test and survey results. We don't take advertising and we buy all the products that we test ourselves.