Mobile phone provider reviews
Tesco Mobile review
By Hamse Yusuf
Article 9 of 13
We regularly survey thousands of mobile phone customers so we can tell you exactly how Tesco Mobile compares to other phone providers.
How good is Tesco mobile? 2019 Which? mobile provider satisfaction survey
Before signing up for a new phone deal, read our review of Tesco to see how it did in our regular mobile phone satisfaction survey.
In our latest survey we spoke to more than 6,100 real customers from 13 of the biggest phone providers including EE, O2, Vodafone and Three. They told us exactly what they thought of their phone company, from the customer service on offer to the value for money they get.
In this in-depth review of Tesco Mobile, we'll:
- give you a full breakdown of how its customers rated it for key factors, including customer service, value for money and incentives.
- report quotes from real Tesco Mobile customers on their experiences.
- tell you whether it's a Which? Recommended Provider.
Only logged-in Which? members can view the results in the table below. If you’re not yet a member, you can get instant access by joining Which? today.
How good is Tesco's mobile coverage?
Tesco Mobile is a virtual provider, which means it doesn't have its own phone network. Instead, it uses another providers' infrastructure – in this case O2's – and offers 2G, 3G and 4G coverage.
You can check coverage where you live by using our free interactive coverage map. Simply enter your postcode into the map and it will tell you how good O2's signal is in your area, as well as comparing it with the other providers.
Tesco Mobile deals and incentives
Tesco Mobile offers standard pay-monthly contracts, as well as its own Anytime Upgrade deals. These are similar to O2's Refresh deal, and split your bill in to two components - one for the handset and one for your usage.
At the end of your 24-month contract, you stop paying for your phone and pay only for your monthly usage - saving you money on your bill. If you want a new phone before your contract has finished, you simply pay off whatever's left of your total phone payment.
Tesco Mobile's prices are very competitive. Its cheapest deal costs only £7.50/month for a Sim-only option with 500 minutes, 5,000 texts and 1MB of data.
If you prefer to pay as you go, then Tesco Mobile's Triple Credit tariff offers just that – a £10 top-up gets you £30 credit that lasts a month.
Tesco Mobile stores
Tesco Mobile has 400 Tesco Mobile Phone Shops all over the UK so it's easy to get one-to-one help.
You can find your nearest shop using the Tesco Mobile store locator or by contacting customer services on 4422 (from a Tesco Mobile device) or 0800 030 4422.
Complaints about Tesco Mobile
Telecoms regulator Ofcom regularly publishes information on the number of complaints it gets about the main mobile providers.
In its latest report, covering the first quarter of 2019 (January to March), Tesco Mobile once again generated the lowest rate of complaints (one per 100,000 customers). In comparison, Vodafone and Virgin Mobile generated six complaints per 100,000 customers.
Read in-depth reviews of all the major phone networks in our mobile phone providers guide.
Recommendations you can trust
Which? is independent - we work for you, the consumer, so you can be sure that our recommendations are only influenced by our test and survey results. We don't take advertising and we buy all the products that we test ourselves.