Vodafone broadband review

Vodafone has become one of the better-value home broadband providers in the UK and offers a wide range of packages – but it hasn't always been rated highly by its customers in the Which? satisfaction survey. Our latest customer survey reveals how Vodafone broadband customers rate their Vodafone broadband service.

Each year, we survey thousands of UK broadband customers to check how they rate each big provider's speed, reliability, customer service and value for money. Read on for our review or use the free broadband comparison service from Which? to find the best Vodafone broadband deal for you.

Is Vodafone broadband any good?

Our research showed that Vodafone broadband customers had fairly positive reviews of the service they received.

• 'Never had any problems. Easy setup. Affordable. Good connection. Everything we could want.'
• 'Their customer support team is usually good if you get to the right people with the knowledge. And the service is reliable.'

Vodafone broadband review

Customer score: 67% (5th out of 12). Which? members can also read our full review, including how its customers rated it for key factors, such as customer service and technical support.

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Vodafone broadband deals

Vodafone offers fibre broadband deals, and you can optionally bundle home phone or mobile plans in too. Its 910Mbps and 1,800Mbps deals have good availability, and it also offers ultrafast (2,200Mbps) broadband to customers in certain locations. 

Its broadband prices are generally very competitive. All packages last 24 months. 

Vodafone Xtra Broadband is an add-on that includes Apple TV 4K (a TV streaming box), a three-month Apple TV+ subscription and unlimited anytime calls to UK landlines and mobiles.

Our guide to the best broadband deals includes top picks from our experts on the best-value broadband

How much is Vodafone broadband?

Vodafone offers a wide range of packages, and it's possible to combine both broadband and mobile services.

You can view the entire range of Vodafone broadband packages, or enter your postcode below to check for the best deals across all providers in your area. 

Vodafone broadband speeds

Vodafone only offers fibre broadband services. Its widely available partial fibre packages have average speeds of 36Mbps and 67Mbps. 

There are also full-fibre deals available to customers in certain areas – these have average speeds starting at 73Mbps and going as high as 2.2Gbps (2,200Mbps).

Does Vodafone put up broadband prices every year?

Yes. If you take out a broadband contract with Vodafone, keep in mind that it will increase the price of your deal every April.

In July 2024, Vodafone introduced a fixed price increase every year of £3 per month, but it subsequently increased this. Now, if you take out a broadband deal with Vodafone, it will increase the amount you pay by £3.50 per month every spring. 

If you took out a deal before July 2024, your contract will include a price increase that's based on the Consumer Price Index (CPI) rate of inflation as published in January, plus an additional 3.9%. 

What is the latest Vodafone broadband router?

For packages with speeds up to 910Mbps, you'll get the Vodafone Power Hub router, which is supplied free of charge. It supports Wi-Fi 6 and can handle up to 100 connected devices.

Sign up to one of Vodafone's two fastest speeds – 1.8 or 2.2Gbps – and you'll get the Ultra Hub 7 router. This is a full-fibre router with WiFi 7 technology for fast, reliable broadband.

Vodafone also offers an accompanying smartphone app that enables you to manage your router using your mobile. This means you can change your wi-fi password, help other people get online using a QR code and check who is connected to your wi-fi.

What is Vodafone Pro 2?

This is Vodafone's premium broadband add-on that you can opt to include with its partial broadband deals Fibre 1 and Fibre 2. It costs £13 a month (Vodafone Pay Monthly customers may get a discount), and you'll get access to several extras in addition to Vodafone's usual broadband service. These include:

• An upgraded router, Ultra Hub, with Wi-Fi 6E compatibility. 
• The Super WiFi Booster - a wi-fi extender that helps ensure stronger coverage throughout your home.
• A back-up dongle, so you can use 4G services via Vodafone's mobile phone network if there's a broadband outage – 100GB of data is included.
• A guarantee that you'll have reliable wi-fi in every room. One wi-fi extender is included as standard, but up to three more will be supplied if necessary. However, keep in mind that Vodafone's definition of 'reliable wi-fi' is a download speed of at least 10Mbps, despite its fibre services having average download speeds between 38Mbps and 67Mbps.
• A dedicated technical support team for the first 90 days after installation and call prioritisation afterwards.

Given Vodafone Pro 2 commands substantially higher monthly tariffs than its standard deals, it's worth weighing up whether you'll really need it, before signing up.

What is Vodafone Pro 3?

This is another premium broadband add-on – you can opt to include it with any of Vodafone's full-fibre broadband deals. Costs start at £10 per month, depending on your package (once again, Vodafone Pay Monthly customers are usually given a discount), you'll get access to the following extras in addition to Vodafone's usual broadband service:

• An upgraded router, Ultra Hub 7, with Wi-Fi 7 compatibility
• The Super WiFi 7 Booster  - a wi-fi extender that helps ensure stronger coverage throughout your home
• A dongle that offers 4G broadband backup so you can stay connected via Vodafone's mobile phone network if there's a broadband outage – 100GB of data is included
• A guarantee that you'll have reliable wi-fi in every room. One wi-fi extender is included as standard, but up to three more will be supplied if necessary. However, keep in mind that Vodafone's definition of 'reliable wi-fi' is a download speed of at least 10Mbps, despite its fibre services having much higher average download speeds.
• A dedicated technical support team for the first 90 days after installation and call prioritisation afterwards.

This is another add-on from Vodafone that leads to significantly higher monthly tariffs than its standard deals, so weigh up whether you really need it, before committing.

How to contact Vodafone broadband

Bookmark our Vodafone broadband customer contact page, which contains helpful links to service status updates, customer service phone numbers and social media accounts.

Find out how we assess broadband providers to provide you with our expert verdict on the best and worst UK providers.