EE broadband review

EE has become a major player in the UK home broadband market, but in the past it has struggled to match the customer service or network reliability provided by its rivals. Our latest customer survey reveals how EE broadband customers rated their service.

Each year, we survey thousands of UK broadband customers to check how they rate each big provider's speed, reliability, customer service and value for money. Read on for our review or use the free broadband comparison service from Which? to find the best EE broadband deal for you.

Find out how much your provider could hike prices with our broadband and mobile price rise calculator

What EE broadband customers told us

Our research showed that EE broadband customers had mixed reviews of the service they received.

• 'Although it's very expensive, it works efficiently and I have minimal problems.'
• 'Quick speeds, no major problems or dropouts, but it's a little bit expensive and has gone up by £10 a month over the past two years.' 

EE broadband review

Customer score: 68% (7th out of 12). Which? members can also read our full review, including how its customers rated it for key factors, such as customer service and technical support.

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Discover which providers impressed their customers most in our latest survey – we reveal the best and worst broadband providers.

EE broadband deals

EE offers a number of broadband deals, including superfast and ultrafast options. Its deals used to automatically include a phone line, but changes to landline phone services in the UK mean that it's now changed its strategy. If you take out a broadband service, landline services won't be included unless you opt in and pay an additional fee. EE's introductory prices are usually decent, but its cheapest offers are reserved for broadband deals with 24-month contracts, which may be on the long side for some customers. However, 12-month contracts are available if you prefer, but can cost around £5 more per month than the 24-month equivalent.

Customers on EE's mobile service get incentives for taking out a broadband deal, such as unlimited data boosts on current mobile plans and new Sim-only deals with unlimited data. 

If you want a package that includes a pay-TV service, read our EE TV and broadband provider review

Our guide to the best broadband deals includes top picks from our experts on the best-value broadband

How much is EE broadband?

EE offers several broadband packages, with speeds up to 1600Mbps (1.6Gbps) available depending on where you live. There are often more affordable options available, especially if you're also an EE mobile customer. Browse all of EE's broadband deals or enter your postcode below to check for the best deals across all providers in your area.

EE broadband speeds

EE only offers partial fibre and full fibre packages to new broadband customers. Its partial fibre packages have average speeds of 36Mbps, 50Mbps or 67Mbps.

Around two thirds of households can receive full fibre, which is capable of average speeds of either 74Mbps, 150Mbps, 308Mbps, 500Mbps, 900Mbps or 1600Mbps (1.6Gbps), depending on the package selected.

Does EE put up broadband prices every year?

Yes. So if you do decide to take up a broadband contract with EE, keep in mind that it will raise the price of your deal at the end of March each year. 

In April 2024, EE introduced a fixed price increase. Now if you take out a broadband deal with EE, it will increase the amount you pay by £3 per month every spring. The price for TV plans will increase by £2 per month – so if you take both broadband and TV, your price will increase by £5 per month in total.

If you took out a deal with EE before April, your contract will include a price increase that's based on the Consumer Price Index (CPI) rate of inflation as published in January with an additional 3.9% added in. This meant that many customers saw their price increase by 7.9% this year.

What is the latest EE router?

In September 2024, EE launched its new Smart Hub Pro router, available to customers who take up its speediest Full Fibre connections. It's compatible with Wi-Fi 7, the latest generation of wi-fi technology that allows for both faster speeds and less congestion when multiple people share a connection.

Other customers will receive its Smart Hub Plus router (compatible with Wi-Fi 6), although you can choose to upgrade to the Smart Hub Pro for an additional fee. 

The previous iteration of these routers, the Smart Hub, impressed our experts.

What is EE Smart WiFi, Smart Hybrid Connect and WiFi Enhancer?

When you sign up for an EE broadband contract, you're offered several add-ons that promise to enhance your home wi-fi.

The Smart WiFi service (also called Smart WiFi Plus or Smart WiFi Pro, depending on your package) is a mesh wi-fi extender system. If you sign up, EE will send you a wi-fi extender to place in your home to improve the signal of your Smart Hub Plus router. If you need more than one, it will give you up to three in total, but you may have to pay postage for the second and third extender. If you still don't have reliable wi-fi in every room, you can get a one-off £100 credit applied to your bill. 

EE's Smart WiFi add-on costs £7 to £10 per month. Smart WiFi Plus is a rolling service, but Smart WiFi Pro is subject to a 24-month minimum term, so consider whether you really need it before signing up. The kit is EE-branded, but works in the same way as a system on offer from parent company BT. 

EE's Hybrid Connect is a second router that acts as a backup router if there's a broadband outage. It works using 4G services via EE's mobile phone network and contains a Sim with unlimited data. You can also use it to connect before your broadband goes live. The Hybrid Connect add-on costs £7 a month for a two-year minimum term.

Its WiFi Enhancer allows you to select 'work mode' or 'game mode' in order to optimise your wi-fi. This £5 add-on is charged on a monthly rolling basis, so you can cancel at any time.

How to contact EE broadband

Go to EE's customer contact details for links to service status updates, customer service phone numbers and social media accounts.

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