EE broadband review

EE has become a major player in the UK home broadband market, but in the past it has struggled to match the customer service or network reliability provided by its rivals. Our latest customer survey reveals how EE broadband customers rated its service.

Each year, we survey thousands of UK broadband customers to check how they rate each big provider's speed, reliability, customer service and value for money. Read on for our review or use the free broadband comparison service from Which? to find the best EE broadband deal for you.

Find out how much your provider could hike prices with our broadband and mobile price rise calculator

Is EE broadband any good?

Our research showed that EE broadband customers had mixed reviews of the service they received.

• 'I like that they have physical shops so that if anything goes wrong, you can drop in there for help or advice. However, my broadband is only marginally better and more reliable than it used to be, despite having been upgraded to full fibre.'
• 'It's ok, could be cheaper, as good as any other provider, but wouldn't say it was any better either.'

EE broadband review

Customer score: 66% (6th out of 12). Which? members can also read our full review, including how customers rated it on key factors, such as customer service and technical support.

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EE broadband deals

EE offers a number of broadband deals, including superfast and ultrafast options, with the option to add on a digital home phone call pack. EE's introductory prices are usually decent, but its cheapest offers are reserved for broadband deals with 24-month contracts, which may be on the long side for some customers. 12-month contracts are available if you prefer, but can cost around £5 more per month than the 24-month equivalent.

Customers on EE's mobile service get incentives for taking out a broadband deal, such as unlimited data boosts on current mobile plans and new Sim-only deals with unlimited data. 

If you want a package that includes a pay-TV service, read our EE TV and broadband provider review.

Our guide to the best broadband deals includes top picks from our experts on the best-value broadband

How much is EE broadband?

EE offers several broadband packages, with speeds up to 1600Mbps (1.6Gbps) available, depending on where you live. There are often fairly affordable options available, especially if you're also an EE mobile customer. Browse all of EE's broadband deals or enter your postcode below to check the best deals from all providers in your area.

EE broadband speeds

EE only offers partial fibre and full fibre packages to new broadband customers. Its partial fibre packages have average speeds of 36Mbps, 50Mbps or 67Mbps.

Around two thirds of households can receive full fibre, which is capable of average speeds of either 74Mbps, 100 Mbps, 150Mbps, 300Mbps, 500Mbps, 900Mbps or 1600Mbps (1.6Gbps), depending on the package selected.

Does EE put up broadband prices every year?

Yes. So if you decide to take up a broadband contract with EE, keep in mind that it will raise the price of your deal at the end of March each year. 

In April 2024, EE introduced a fixed price increase of £3 per month each year, but this subsequently increased. Now, if you take out a broadband deal with EE, it will increase the amount you pay by £4 per month every spring. The price for TV plans also increases annually, so if you take both broadband and TV, your price will increase more per month.

If you took out a deal with EE before April 2024, your contract will include a price increase based on the Consumer Price Index (CPI) inflation rate published in January, with an additional 3.9% added. 

What router does EE provide?

The router you'll get depends on the broadband package you sign up for. 

Most full-fibre customers will get the Smart Hub 7 Plus router, which has built-in Wi-Fi 7 technology to support fast speeds, advanced security features and parental controls.

Customers who take up its speediest Full Fibre connection get its Smart Hub Pro router, which uses tri-band technology to support even faster speeds. 

Part-fibre customers will receive the Smart Hub Plus router (compatible with Wi-Fi 6) as standard. 

What are EE WiFi Extender, WiFi Backup and WiFi Optimiser?

When you sign up for an EE broadband contract, you're offered several add-ons that promise to enhance your home wi-fi. All three are included in select broadband plans – otherwise, they're available as an optional, paid extra. 

EE WiFi Extender

This is a mesh wi-fi extender system. If you sign up, EE will send you a WiFi Extender to place in your home to improve the signal of your Smart Hub router. If you need more than one, it will give you up to three in total, but you may have to pay postage for the second and third extenders. If you still don't have reliable wi-fi (with a minimum speed of 100Mbps) in every room, you can get a one-off £100 credit applied to your bill. 

If it's not included in your package, the WiFi Extender costs up to £10 per month and is subject to a minimum contract that will be set out when you sign up. 

EE WiFi Backup

EE's WiFi Backup is a device that acts as a backup router in the event of a broadband outage. It works using 4G services via EE's mobile phone network and contains a Sim with unlimited data. You can also use it to connect before your main broadband goes live. 

WiFi Backup is available on a rolling monthly contract for £10 a month, assuming it's not included in your package. 

EE WiFi Optimiser

Its WiFi Optimiser allows you to prioritise your connection when everyone is online, so the devices that need it most get the most bandwidth. If it's not included in your plan, it costs £5 a month on a rolling monthly contract. 

How to contact EE broadband

Go to EE's customer contact details for links to service status updates, customer service phone numbers and social media accounts.

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