Ryanair has joined the ranks of airlines ignoring the law on refunds for cancelled flights.
Customers previously told to phone can now use the EasyJet website to claim for a cancelled flight, while British Airways is still forcing customers to phone
Passengers who've paid for a flight by credit card may be able to get their money back if the airline refuses to refund cancelled flights. However, passengers are not getting consistent advice from banks.
British Airways, easyJet and Ryanair fail to provide a simple way to get money back, as passengers resort to claiming on debit or credit cards
Ryanair says no more flights, as Brits stuck in Spain advised by British embassy to make own way home
EasyJet passengers have reported being charged a fortune when they try to change their flights following FCO advice not to travel. Melissa Riggs was shocked when she went to change...
As the pandemic spreads and many countries go into lockdown, more of the world's flights are being cancelled and hotels are closing. Many travellers are desperately trying to fly home before flights are stopped.
Ryanair's customer service response has been overwhelmed as passengers complain that its refund system is not working.
British Airways and Ryanair have taken two of the bottom three spots in Which? Travel’s annual airlines survey, with passengers especially disappointed by the so-called ‘extras’ that they felt obliged to buy.
There's no doubt you're being bombarded with Black Friday deals, but new Which? Travel research reveals that most are not the bargain they first appear.