Only 13% of Virgin Atlantic and Ryanair customers happy with customer service
Airlines slammed by customers for delays over refunds for cancelled flights, with Virgin Atlantic and Ryanair rated worst
How to find the best flexible flight deals
Choose British Airways’ ‘flexible’ ticket, with free destination and date changes, and you could pay almost 17 times as much as you would for a standard ticket.
Data breaches: how your personal details end up in the hands of criminals
Find out what happens when your information is compromised in a cyber attack and how to claim compensation following a data breach.
Flight cancelled: can I get a refund from my credit card?
Passengers who've paid for a flight by credit card may be able to get their money back if the airline refuses to refund cancelled flights. However, passengers are not getting consistent advice from banks.
Hundreds of data security risks on Marriott, British Airways and easyJet websites exposed by Which?
Our investigation exposes hundreds of data security vulnerabilities on the websites of travel firms including Marriott, British Airways and easyJet.
Coronavirus: are easyJet customers being duped into accepting vouchers over refunds?
EasyJet customers who no longer wish to travel because of COVID-19 are furious after unwittingly giving up their legal right to a refund. The airline is emailing flyers to ask if they would like to exchange their upcoming flight for credit. The voucher covers the full value of the fare plus an extra £10 as a ‘thank you’. It is valid against future bookings for 12 months.
Civil Aviation Authority fails to take action over airline refunds
Ryanair and Easyjet won’t face enforcement for refusing and delaying customer refunds on cancelled flights
Holidaymakers could lose thousands if told to self-isolate by Test and Trace
Customers of Travel Republic and Loveholidays could lose their money if told to self-isolate before a trip, while easyJet Holidays refuses to confirm policy
Ryanair angers passengers with vouchers instead of refunds for cancelled flights
Ryanair has joined the ranks of airlines ignoring the law on refunds for cancelled flights.
EasyJet adds online refund form for cancelled flights
Customers previously told to phone can now use the EasyJet website to claim for a cancelled flight, while British Airways is still forcing customers to phone