Airlines slammed by customers for delays over refunds for cancelled flights, with Virgin Atlantic and Ryanair rated worst
Choose British Airways’ ‘flexible’ ticket, with free destination and date changes, and you could pay almost 17 times as much as you would for a standard ticket.
Find out what happens when your information is compromised in a cyber attack and how to claim compensation following a data breach.
Passengers who've paid for a flight by credit card may be able to get their money back if the airline refuses to refund cancelled flights. However, passengers are not getting consistent advice from banks.
Our investigation exposes hundreds of data security vulnerabilities on the websites of travel firms including Marriott, British Airways and easyJet.
EasyJet customers who no longer wish to travel because of COVID-19 are furious after unwittingly giving up their legal right to a refund. The airline is emailing flyers to ask if they would like to exchange their upcoming flight for credit. The voucher covers the full value of the fare plus an extra £10 as a ‘thank you’. It is valid against future bookings for 12 months.
Ryanair and Easyjet won’t face enforcement for refusing and delaying customer refunds on cancelled flights
Customers of Travel Republic and Loveholidays could lose their money if told to self-isolate before a trip, while easyJet Holidays refuses to confirm policy
Ryanair has joined the ranks of airlines ignoring the law on refunds for cancelled flights.
Customers previously told to phone can now use the EasyJet website to claim for a cancelled flight, while British Airways is still forcing customers to phone