Ryanair and Easyjet won’t face enforcement for refusing and delaying customer refunds on cancelled flights
Customers of Travel Republic and Loveholidays could lose their money if told to self-isolate before a trip, while easyJet Holidays refuses to confirm policy
Ryanair has joined the ranks of airlines ignoring the law on refunds for cancelled flights.
Customers previously told to phone can now use the EasyJet website to claim for a cancelled flight, while British Airways is still forcing customers to phone
Passengers who've paid for a flight by credit card may be able to get their money back if the airline refuses to refund cancelled flights. However, passengers are not getting consistent advice from banks.
British Airways, easyJet and Ryanair fail to provide a simple way to get money back, as passengers resort to claiming on debit or credit cards
Ryanair says no more flights, as Brits stuck in Spain advised by British embassy to make own way home
EasyJet passengers have reported being charged a fortune when they try to change their flights following FCO advice not to travel. Melissa Riggs was shocked when she went to change...
As the pandemic spreads and many countries go into lockdown, more of the world's flights are being cancelled and hotels are closing. Many travellers are desperately trying to fly home before flights are stopped.
Ryanair's customer service response has been overwhelmed as passengers complain that its refund system is not working.