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Data breaches: how your personal details end up in the hands of criminals

Data breaches: how your personal details end up in the hands of criminals

Find out what happens when your information is compromised in a cyber attack and how to claim compensation following a data breach.

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Flight cancelled: can I get a refund from my credit card?

Flight cancelled: can I get a refund from my credit card?

Passengers who've paid for a flight by credit card may be able to get their money back if the airline refuses to refund cancelled flights. However, passengers are not getting consistent advice from banks.

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Hundreds of data security risks on Marriott, British Airways and easyJet websites exposed by Which?

Hundreds of data security risks on Marriott, British Airways and easyJet websites exposed by Which?

Our investigation exposes hundreds of data security vulnerabilities on the websites of travel firms including Marriott, British Airways and easyJet.

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Coronavirus: are easyJet customers being duped into accepting vouchers over refunds?

Coronavirus: are easyJet customers being duped into accepting vouchers over refunds?

EasyJet customers who no longer wish to travel because of COVID-19 are furious after unwittingly giving up their legal right to a refund. The airline is emailing flyers to ask if they would like to exchange their upcoming flight for credit. The voucher covers the full value of the fare plus an extra £10 as a ‘thank you’. It is valid against future bookings for 12 months.

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Civil Aviation Authority fails to take action over airline refunds

Civil Aviation Authority fails to take action over airline refunds

Ryanair and Easyjet won’t face enforcement for refusing and delaying customer refunds on cancelled flights

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Holidaymakers could lose thousands if told to self-isolate by Test and Trace

Holidaymakers could lose thousands if told to self-isolate by Test and Trace

Customers of Travel Republic and Loveholidays could lose their money if told to self-isolate before a trip, while easyJet Holidays refuses to confirm policy

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Ryanair angers passengers with vouchers instead of refunds for cancelled flights

Ryanair angers passengers with vouchers instead of refunds for cancelled flights

Ryanair has joined the ranks of airlines ignoring the law on refunds for cancelled flights. 

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EasyJet adds online refund form for cancelled flights

EasyJet adds online refund form for cancelled flights

Customers previously told to phone can now use the EasyJet website to claim for a cancelled flight, while British Airways is still forcing customers to phone

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Airlines failing to refund coronavirus cancellations

Airlines failing to refund coronavirus cancellations

British Airways, easyJet and Ryanair fail to provide a simple way to get money back, as passengers resort to claiming on debit or credit cards

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Thousands face being stranded in Spain as Ryanair stops flights

Thousands face being stranded in Spain as Ryanair stops flights

Ryanair says no more flights, as Brits stuck in Spain advised by British embassy to make own way home

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