We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Coronavirus Read our latest advice
Ryanair angers passengers with vouchers instead of refunds for cancelled flights

Ryanair angers passengers with vouchers instead of refunds for cancelled flights

Ryanair has joined the ranks of airlines ignoring the law on refunds for cancelled flights. 

Posted on
EasyJet adds online refund form for cancelled flights

EasyJet adds online refund form for cancelled flights

Customers previously told to phone can now use the EasyJet website to claim for a cancelled flight, while British Airways is still forcing customers to phone

Posted on
Flight cancelled: can I get a refund from my credit card?

Flight cancelled: can I get a refund from my credit card?

Passengers who've paid for a flight by credit card may be able to get their money back if the airline refuses to refund cancelled flights. However, passengers are not getting consistent advice from banks.

Airlines failing to refund coronavirus cancellations

Airlines failing to refund coronavirus cancellations

British Airways, easyJet and Ryanair fail to provide a simple way to get money back, as passengers resort to claiming on debit or credit cards

Posted on
Thousands face being stranded in Spain as Ryanair stops flights

Thousands face being stranded in Spain as Ryanair stops flights

Ryanair says no more flights, as Brits stuck in Spain advised by British embassy to make own way home

Posted on
EasyJet prices soar for replacement flights

EasyJet prices soar for replacement flights

EasyJet passengers have reported being charged a fortune when they try to change their flights following FCO advice not to travel. Melissa Riggs was shocked when she went to change...

Posted on
Coronavirus: UK passengers stranded abroad

Coronavirus: UK passengers stranded abroad

As the pandemic spreads and many countries go into lockdown, more of the world's flights are being cancelled and hotels are closing.  Many travellers are desperately trying to fly home before flights are stopped.

Posted on
Ryanair coronavirus refund system failing passengers

Ryanair coronavirus refund system failing passengers

Ryanair's customer service response has been overwhelmed as passengers complain that its refund system is not working.

Posted on
Passengers rate Ryanair worst airline, with British Airways not far behind

Passengers rate Ryanair worst airline, with British Airways not far behind

British Airways and Ryanair have taken two of the bottom three spots in Which? Travel’s annual airlines survey, with passengers especially disappointed by the so-called ‘extras’ that they felt obliged to buy.

Posted on
Why Black Friday holiday and flight deals may not be worth the hype

Why Black Friday holiday and flight deals may not be worth the hype

There's no doubt you're being bombarded with Black Friday deals, but new Which? Travel research reveals that most are not the bargain they first appear.

Posted on
Back to top
Back to top