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Save money and stay safe in the Boxing Day and January sales

Our tips on finding the best prices, avoiding counterfeits, scams, paying safely and earning cashback.

Tech seller taken offline following Which? reports of scam fears

A site selling popular branded TVs, cameras and baby car seats has been taken offline after a customer was repeatedly urged to reattempt his payment via a less protected method. ...

Is Lidl launching an online grocery delivery service?

Which? investigates rumours of an online grocery service launch for discount supermarket Lidl.

Angry young woman arguing talking on phone at home, dissatisfied girl calling customer service, having problem of conflict during telephone conversation, shouting gesturing while speaking by cell

Dubious dog, grumpy horse and pin-filled wedding dress: faulty goods returns of the year

Two in five people bought something online or in store in the last year which was faulty. We explain your rights to return faulty products.

Three in five online shoppers’ deliveries don’t go to plan

One in four people who shop online around the Christmas period find that at least one of their parcels fails to turn up according to Which? research. Find out your delivery rights.

Gift cards for Christmas: are they more or less hassle in the long-run?

Almost one in three people plan to buy a gift card as a Christmas present this year. We explain your rights if a gift card is lost, you run out of time or a retailer goes into administration, so you don't get caught out.

12 scams of Christmas: what you need to watch out for

With more of us opening our wallets for presents, goodwill and stocking up for the new year, the festive season is rife with fraudsters looking to take advantage. We've compiled a list of the scams to stay on the look-out for.

Excessive packaging the most common online shopping complaint

48% of Which? members think that receiving excessive packaging is one of the most annoying things about of shopping online. The next most common gripe is struggling to get a...

Stay safe shopping online with the best password managers

Password managers, such as LastPass, Dashlane and 1Password, pledge to keep you safe from cyber criminals while shopping online.

Homebase.co.uk rated the worst retail website for 2018

Homebase’s website has finished last in our annual online shops survey, with a meagre customer score of 55%. In contrast, LizEarle.com was crowned the best online shop by our panel...

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