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Coronavirus Read our latest advice
‘My return disappeared into a void’ – four tips to get results when a retailer lets you down

‘My return disappeared into a void’ – four tips to get results when a retailer lets you down

Many customers are complaining that retailers are failing to refund or resolve issues when orders go wrong. At Which? we’ve heard from a number of customers who have faced difficulties...

No immediate end to lockdown: what do the exit plans mean for shopping, events and leisure?

No immediate end to lockdown: what do the exit plans mean for shopping, events and leisure?

The UK governments plans for the gradual easing of lockdown in England includes shops and nurseries partially reopening from June, some cafes and restaurants in July, and unlimited outdoor exercise...

Retailers extend returns policies during lockdown following pressure from Which?

Retailers extend returns policies during lockdown following pressure from Which?

Find out which retailers have extended their returns policies during the coronavirus lockdown following pressure from Which?.

What does coronavirus mean for your shopping, deliveries and consumer rights?

What does coronavirus mean for your shopping, deliveries and consumer rights?

Find out what coronavirus means for your shopping: how will deliveries work, and what are your rights if you want to return something you bought from a store?

Coronavirus: what are my rights if a contactless delivery goes wrong?

Coronavirus: what are my rights if a contactless delivery goes wrong?

The COVID-19 outbreak has changed many aspects of our daily lives, including how parcels are delivered to us. Couriers are carrying out contactless deliveries to ensure the safety of their...

Five tips for shopping safely online during the coronavirus lockdown

Five tips for shopping safely online during the coronavirus lockdown

With high street stores shut and households across the UK self-isolating, many of us will be going online to do our shopping over the next few weeks. If you’re new...

Coronavirus: Ten tips to cut costs on shopping, regular payments and household bills

Coronavirus: Ten tips to cut costs on shopping, regular payments and household bills

The novel coronavirus (COVID-19) pandemic is set to disrupt day-to-day life for a number of weeks – and possibly months. With the majority of us now working from home and...

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Save money and stay safe in the Boxing Day and January sales

Save money and stay safe in the Boxing Day and January sales

Our tips on finding the best prices, avoiding counterfeits, scams, paying safely and earning cashback.

Tech seller taken offline following Which? reports of scam fears

Tech seller taken offline following Which? reports of scam fears

A site selling popular branded TVs, cameras and baby car seats has been taken offline after a customer was repeatedly urged to reattempt his payment via a less protected method. ...

Is Lidl launching an online grocery delivery service?

Is Lidl launching an online grocery delivery service?

Which? investigates rumours of an online grocery service launch for discount supermarket Lidl.

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