Two in five people bought something online or in store in the last year which was faulty. We explain your rights to return faulty products.
One in four people who shop online around the Christmas period find that at least one of their parcels fails to turn up according to Which? research. Find out your delivery rights.
Almost one in three people plan to buy a gift card as a Christmas present this year. We explain your rights if a gift card is lost, you run out of time or a retailer goes into administration, so you don't get caught out.
With more of us opening our wallets for presents, goodwill and stocking up for the new year, the festive season is rife with fraudsters looking to take advantage. We've compiled a list of the scams to stay on the look-out for.
48% of Which? members think that receiving excessive packaging is one of the most annoying things about of shopping online. The next most common gripe is struggling to get a...
Password managers, such as LastPass, Dashlane and 1Password, pledge to keep you safe from cyber criminals while shopping online.
Homebase’s website has finished last in our annual online shops survey, with a meagre customer score of 55%. In contrast, LizEarle.com was crowned the best online shop by our panel...
A quarter of shoppers only start buying their Christmas presents a few weeks before but most people don't have a preference whether they buy gifts online or in-store.
It's two weeks to Black Friday and people are already preparing. Find out what you need to know, how to get a good deal and what it takes to get your money back if you change your mind after you've bought.
Several House of Fraser customers, have told Which? that following the buy out the company still hasn't refunded cancelled online orders or provided replacement gift cards as it had previously promised. We explain your rights.