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Together Energy claims to be one of the UK’s fastest-growing energy companies. But is it the right energy firm for you?
Together Energy joined the energy market in autumn 2016 and says it now has 60,000 customers. It initially only supplied customers in Scotland, but expanded to England and Wales in spring 2017.
Together Energy is based in Dunbartonshire and says it recruits more than 90% of its staff from the poorest 10% of postcodes in Scotland.
It says it offers affordable energy without compromising on service – our results reveal whether its customers agree.
If Together Energy sounds like it’d suit you as your energy supplier, compare gas and electricity prices using Which? Switch to find out if you’d save money.
Together Energy customer score
Together Energy came 21st out of 30 energy companies rated by 7,429 members of the public in the annual Which? energy companies customer satisfaction survey.
Overall, Together Energy finished one position above the highest-ranked Big Six energy firm, SSE.
Customers rated several areas of its service as poor, though they were more positive about it being value for money.
Together Energy score breakdown
The graphic below shows the breakdown of Together Energy’s scores from our latest survey.
Find out how Together Energy compares with other energy companies included in our survey. See the full results of the best and worst energy companies 2019.
Which? verdict on Together Energy
It’s the first time we’ve been able to include Together Energy in our survey and it scores OK overall.
Customers weren't very encouraging when we asked them about specific aspects of its service. Together Energy's customers rated the accuracy of its bills, online and phone customer service and its efforts to help them understand and reduce their energy use as poor.
Customers felt its bills were slightly clearer, than they were accurate, ranking clarity as ‘fair’.
Its unfavourable ratings are despite Together Energy’s good performance in our 2018 snapshot investigation into energy company call waiting times. It was quick to answer the phone and one of just six firms to answer in less than one minute on average.
In the same investigation, Together Energy wasn't so quick to respond to emails -taking more than six days on average.
Together Energy customers were most positive about it being good value for money. It achieved four out of five stars on this measure, equalling companies placed much higher in our overall table.
Be aware that Together Energy states in its terms and conditions that if it launches a cheaper fixed deal, it may not allow customers on fixed deals to switch during their contract. Or it may charge customers to switch.
If customers don’t provide a meter reading when they switch to Together Energy, or don’t remember to submit a meter reading at least every four months, it states it could increase your direct debit in line with industry forecasted consumption, or raise it by 20% (whichever is greater).
Pros: Fast to pick up the phone in our snapshot investigation, customers says it’s good value for money
Cons: Customers rate its bills and customer service as poor
Together Energy electricity sources
Together Energy hasn’t yet published its fuel mix.
Together Energy in the news
December: Ofgem appointed Together Energy to take on the 36,000 customers of failed supplier One Select.