We've compiled the views of 2,238 Which? members on their kitchen and sent kitchen units from all the major brands to the lab, including B&Q.
Our overall scores - which combine our lab assessments and customer ratings - range by over 20 percentage points, as you can see below.
Which? members can now to unlock the tables and see how B&Q's unit did when assessed in our lab, as well as how its kitchens were rated by its customers for its durability, customer service and value for money. You can also read comments from B&Q kitchen owners.
B&Q kitchen units
Alongside our survey, we've assessed kitchen units in lab conditions to see whether they're worthy of a Best Buy logo.
When these were combined with ratings from our survey, brands need to score more than 70% overall to be in with the chance of a Best Buy award.
You can find out more about our lab tests by visiting our how we test kitchens page.
B&Q customer satisfaction survey results
In our survey, we asked people how satisfied they are with the brand and whether they would recommend it to a friend. We then combine these to create an overall customer score.
We also asked customers to rate specific elements, including value for money and durability, on a seven-point scale from very poor to excellent.
B&Q kitchen doors, worktops and drawers
We also asked people to rate the durability of different components of the kitchen they bought, as well as quality of worktops and doors.
B&Q kitchen installation
In our survey, we also asked kitchen owners about the installation process. Not enough people answered for us to be able to rate B&Q for its installation.
B&Q kitchens customer comments
As well as rating the brands, we asked customers to give us more details about their experiences.
Click through our gallery to see a range of B&Q kitchens across different prices and styles, including modern and traditional kitchens.
B&Q has more than 10 kitchens in its range, including modern, country and colourful designs. Each kitchen comes in a selection of colour options, some up to six. They are all branded as either Cooke & Lewis (its more expensive kitchens) or IT, which B&Q describes as 'stylish, affordable and inviting kitchens'.
How much does a B&Q kitchen cost?
This will also unlock B&Q’s scores, as well as our , where you can see how B&Q compares on price with other kitchen brands and how we collected these prices. You can also find out how much the average kitchen costs and read our tips on how to keep costs down.
Does B&Q have a kitchen planner/design service?
B&Q has a free design service in store or at home using B&Q Spaces design software. This can then be accessed and edited online, but you can't use the tool until you've had an initial consultation.
You can choose between a virtual or in-store appointment when you book. Virtual appointments can be via screen sharing, or phone and email. In-store appointments are available at selected stores with social distancing.
Does B&Q install kitchens?
B&Q has an optional fitting service, where the entire process is managed and carried out by B&Q fitters, at an extra cost. All units are self-assembly.