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13 October 2020

B&Q kitchens

Our guide to B&Q kitchens reveals what its customers really think of its fitted kitchens, and how they stood up to our lab assessments.
Bandq kitchens 435126
LR
Liz Ransome-Croker

We've compiled the views of 2,238 Which? members on their kitchen and sent kitchen units from all the major brands to the lab, including B&Q.

Our overall scores - which combine our lab assessments and customer ratings - range by over 20 percentage points, as you can see below.

Which? members can log in now to unlock the tables and see how B&Q's unit did when assessed in our lab, as well as how its kitchens were rated by its customers for its durability, customer service and value for money. You can also read comments from B&Q kitchen owners.

Click on the links below to discover how B&Q did for each area, or head to our best and worst kitchen brands page to see how it compares to its rivals.

If you're not a Which? member, you can join Which? to see this and all our kitchen brand reviews, plus reviews of thousands of products, from washing machines to ovens.

B&Q kitchen units

Log in now to reveal the results in this table and all of the information below.

B&Q kitchen unit lab test results
Unit Lab score Quality Loading shelves, drawers and doors Drawers and runners Hinges
Good Home Caraway
Ratings are overall and encompass a number of different assessments

Alongside our survey, we've assessed kitchen units in lab conditions to see whether they're worthy of a Best Buy logo. 

When these were combined with ratings from our survey, brands need to score more than 70% overall to be in with the chance of a Best Buy award.

You can find out more about our lab tests by visiting our how we test kitchens page.

B&Q customer satisfaction survey results

Log in now to unlock this table, the tables below and all of the other pages in our kitchens guide.

B&Q. kitchens survey ratings
Customer score
Customer service
Durability
Value for money

In our survey, we asked people how satisfied they are with the brand and whether they would recommend it to a friend. We then combine these to create an overall customer score. 

We also asked customers to rate specific elements, including value for money and durability, on a seven-point scale from very poor to excellent.

Visit our page on the best and worst kitchen brands to see how B&Q kitchens compares with other brands for each area.

B&Q kitchen doors, worktops and drawers

B&Q kitchen doors, worktops and drawers
Quality of doors Quality of worktops Durability of doors Durability of worktops Durability of drawers

We also asked people to rate the durability of different components of the kitchen they bought, as well as quality of worktops and doors. 

Visit our kitchen units, doors and worktops page to find out more about kitchen quality and read our expert tips on buying the best for your home.

B&Q kitchen installation

In our survey, we also asked kitchen owners about the installation process. Not enough people answered for us to be able to rate B&Q for its installation.

However, we did install B&Q's units in our lab, so have some insight into how easy it is. Log in or join Which? to find out what we thought.

Head over to our kitchen installation page to see how Ikea, John Lewis, Magnet, Wickes and Wren Kitchens were rated.

B&Q kitchens customer comments

As well as rating the brands, we asked customers to give us more details about their experiences. 

Log in now to find out what B&Q's customer had to say about the brand. If you're not a member, join Which? to gain access to this and all our expert advice and reviews across the site. 

B&Q kitchens

Click through our gallery to see a range of B&Q kitchens across different prices and styles, including modern and traditional kitchens.

B&Q has more than 10 kitchens in its range, including modern, country and colourful designs. Each kitchen comes in a selection of colour options, some up to six. They are all branded as either Cooke & Lewis (its more expensive kitchens) or IT, which B&Q describes as 'stylish, affordable and inviting kitchens'.

How much does a B&Q kitchen cost? 

Log in now to discover the price of a mid-range B&Q kitchen when we went undercover to visit each brand to ask for a specific kitchen layout in summer 2017.

This will also unlock B&Q’s scores, as well as our kitchen costs page, where you can see how B&Q compares on price with other kitchen brands and how we collected these prices. You can also find out how much the average kitchen costs and read our tips on how to keep costs down.

Does B&Q offer a kitchen planning/design service? 

B&Q has a free design service in store or at home using B&Q Spaces design software. This can then be accessed and edited online, but you can't use the tool until you've had an initial consultation. 

You can choose between a virtual or in-store appointment when you book. Virtual appointments can be via screen sharing, or phone and email. In-store appointments are available at selected stores with social distancing.

Does B&Q install kitchens?

B&Q has an optional fitting service, where the entire process is managed and carried out by B&Q fitters, at an extra cost. All units are self-assembly.

Does B&Q sell kitchen appliances, flooring and tiles?

Yes, it sells large kitchen appliances from a range of brands, kitchen flooring and wall tiles, all fitted at extra cost - visit our home appliances page to find the best appliances for you. 

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