Best kitchen brands
Best and worst kitchen brands
By Liz Ransome-Croker
Article 1 of 12
We've surveyed more than 3,400 kitchen buyers to bring you customer score ratings for a host of big-name fitted kitchen brands.
A new kitchen is a sizable investment - so it makes sense to choose a trusted brand. To find the best and worst fitted kitchen companies, we've surveyed thousands of people who have installed new kitchens.
We've used the results to calculate customer satisfaction ratings for kitchen companies including Ikea, John Lewis, Magnet, B&Q, Homebase, Wickes and Howdens Joinery.
Our customer survey included questions about the quality of products, finish and durability overall, as well as customer service, value for money and installation. From this we're able to calculate an overall customer score for each brand, as well as star ratings for each area.
As well as rating the brands' kitchens overall, we've also rated the brands' kitchen components - cupboards, doors, drawers and worktops - for quality and durability.
Not all brands scored well - the top brand got a customer score of 90%, while the bottom one only scored 56%.
Kitchen brands rated
The table below reveals customer scores for each of these brands, as well as star ratings for customer service, value for money, durability and quality of products and finish, so you can compare the strengths and weaknesses of each brand.
|Kitchen brands - overview|
|Brand||Customer score||Customer service||Quality of products||Quality of finish||Value for money|
|Independent kitchen/DIY companies|
Our unique Which? customer score ratings are based on how satisfied customers were with the brand overall, and whether or not they’d recommend it to a friend. The star ratings are made up of the percentage of people who rated these attributes as excellent, good, fair, poor or very poor.
For in-depth information on each of the brands rated above, choose a company from the left-hand menu at the top of this page.
We also asked customers who had used an installation service to rate the brand’s overall service, plus the ease of arranging it and the time it took. Visit our page on kitchen installations to find out how each brand scored.
Kitchen cupboards, doors, drawers and worktops rated
Below you can see how kitchen owners rated each brands' individual components for quality and durability.
Kitchen delivery problems
67% of people we surveyed didn't experience any problems with the delivery of their kitchen. But not everyone was so lucky. The top two issues that people did face were that the wrong parts/units were delivered (13%) and that it took longer to deliver than planned.
We broke this down by brand to see which company people experienced the most delivery problems with.
Common kitchen problems
Few home renovation projects go completely to plan, but by knowing in advance what tends go wrong, you'll be able to keep an eye out for any tricky issues with your new kitchen. We've compiled a list of the most common areas for problems that people experience, below:
- kitchen appliances 9%
- kitchen door/hinge 8%
- tap 8%
- worktop 5%
- drawer 5%
- sink 4%
- wall cupboard 4%
- floor cupboard 4%
- flooring 2%
More than half of people who'd had an issue (53%) experienced it within the first year of having their kitchen. For 13% the fault developed within one to two years, and 12% experienced problems between two and three years after installing their kitchen.
Kitchen design ideas and advice
As you'll be spending a lot of time in your new kitchen, it's important to get the design right, so that it suits your needs and style.
Our planning a kitchen guide has lots of advice on how to get the best layout and maximise space. You'll find design ideas for modern and country kitchens, and top tips to help you make the most of your budget.
If you’re planning to buy new appliances, you’ll need to know how much space to allow for these in your design. Our kitchen appliance size guide gives typical sizes for all the kitchen essentials, and we've got hundreds of Best Buy cookers, cooker hoods, hobs, ovens, dishwashers, fridge freezers and washing machines to choose from.
To find out which are the best and worst kitchen brands, in October and November 2017 we asked 3,443 Which? members about the kitchens they had bought in the last 10 years, and their experiences with the brand they bought it from.
This included rating the quality and durability of the kitchen (overall and its different components), the brand's customer service, value for money and the kitchen installation service (if used).
Overall brand and installation customer scores are based on how satisfied customers were with the brand or installation, and how likely they were to recommend it to a friend.