Best kitchen brands
Best and worst kitchen brands
By Liz Ransome-Croker
Article 1 of 12
We've surveyed more than 3,400 kitchen buyers to bring you customer score ratings for a host of big-name fitted kitchen brands, plus Best Buy ratings for the highest-scoring kitchen companies.
A new kitchen is a sizable investment - so it makes sense to choose a trusted brand. To find the best and worst fitted kitchen companies, and the ones worthy of a Best Buy accolade, we've surveyed thousands of kitchen owners and assessed kitchen units from some of the big-name brands in our lab.
We've used the results from our survey to calculate customer satisfaction ratings for kitchen companies including Ikea, John Lewis, Magnet, B&Q, Homebase, Wickes and Howdens Joinery.
Our customer survey included questions about the quality of products, finish and durability overall, as well as customer service, value for money and installation. From this we've calculated an overall customer score for each brand, as well as star ratings for each area.
As well as rating the brands' kitchens overall, customers also rated the brands' kitchen components - cupboards, doors, drawers and worktops - for quality and durability, so you can see where their weaknesses are.
Not all brands scored well in our survey - the top brand got a customer score of 90%, while the bottom one only scored 56%.
Once we had these customer ratings, we sent kitchen units from the highest-scoring kitchen companies to our lab to be assessed by experts. Only those with a customer score of 70% or more, and four or five star ratings in all five areas, were eligible for a Best Buy.
Jump down to our kitchen Best Buys section to see which kitchens our lab experts rated highly enough to be a Best Buy.
Kitchen brands rated by customers
The table below reveals customer scores for each of these brands, as well as star ratings given by kitchen owners for customer service, value for money, durability and quality of products and finish, so you can compare the strengths and weaknesses of each brand.
Only four brands made the cut for their units to be considered for a Best Buy. Those we did send to the lab needed an assessment score of 75% or more to be a Best Buy.
One company scooped impressive scores of 92% and 90% for its two units, and two other brands also won a Best Buy after scoring 78%.
For each different carcass within a brand, we looked at a drawer unit, a floor cupboard unit and a wall unit, both with shelves.
Many of the national kitchen companies use the same one or two kitchen carcasses for all of their kitchens. Then different doors and accessories are added depending on which range you choose.
In most cases, the only difference between the two units is whether they're flat pack or pre-built. Because of this, our Best Buy units logo can be applied to all the different kitchen ranges the manufacturer uses that unit for.
Visit our page on Which? Best Buy kitchens to find out more about what we did to determine whether a kitchen unit was worth a Best Buy.
Customer satisfaction with kitchen companies
Our unique Which? customer score ratings are based on how satisfied customers are with the brand overall, and whether or not they’d recommend it to a friend. The star ratings are made up of the percentage of people who rated these attributes as excellent, good, fair, poor or very poor.
For in-depth information on each of the brands rated above, choose a company from the left-hand menu at the top of this page.
For the first time, we asked people in our survey to rate the durability of their kitchen. Four of the top brands were given an excellent rating for this.
We also asked customers who had used an installation service to rate the brand’s overall service, plus the ease of arranging it and the time it took. Visit our page on kitchen installations to find out how each brand scored.
Kitchen cupboards, doors, drawers and worktops rated
Below you can see how kitchen owners rated each brands' individual components for quality and durability.
Kitchen delivery problems
67% of people we surveyed didn't experience any problems with the delivery of their kitchen. But not everyone was so lucky. The top two issues that people did face were that the wrong parts/units were delivered (13%) and that it took longer to deliver than planned.
We broke this down by brand to see which company people experienced the most delivery problems with.
Common kitchen problems
Few home renovation projects go completely to plan, but by knowing in advance what tends go wrong, you'll be able to keep an eye out for any tricky issues with your new kitchen. We've compiled a list of the most common areas for problems that people experience, below:
- kitchen appliances 9%
- kitchen door/hinge 8%
- tap 8%
- worktop 5%
- drawer 5%
- sink 4%
- wall cupboard 4%
- floor cupboard 4%
- flooring 2%
More than half of people who'd had an issue (53%) experienced it within the first year of having their kitchen. For 13% the fault developed within one to two years, and 12% experienced problems between two and three years after installing their kitchen.
Kitchen design ideas and advice
As you'll be spending a lot of time in your new kitchen, it's important to get the design right, so that it suits your needs and style.
Our planning a kitchen guide has lots of advice on how to get the best layout and maximise space. You'll find design ideas for modern and country kitchens, and top tips to help you make the most of your budget.
If you’re planning to buy new appliances, you’ll need to know how much space to allow for these in your design. Our kitchen appliance size guide gives typical sizes for all the kitchen essentials, and we've got hundreds of Best Buy cookers, cooker hoods, hobs, ovens, dishwashers, fridge freezers and washing machines to choose from.
Which? kitchen survey and assessments
To find out which are the best and worst kitchen brands, in October and November 2017 we surveyed 3,443 Which? members about the kitchen they bought in the last 10 years, and their experiences with the brand they bought it from.
This included rating the quality and durability of the kitchen (overall and its different components), the brand's customer service, value for money and the kitchen installation service (if used).
Overall brand and installation customer scores are based on how satisfied customers were with the brand or installation, and how likely they were to recommend it to a friend.
To find Best Buy kitchens units, in 2018, we assessed three units (a base unit, wall cupboard and a drawer unit) from the kitchen brands that achieved a customer score of 70% or more, as well as four or five star ratings for all five elements we asked people about in our survey.
Find out more about exactly how we assessed the units by visiting our page on Which? Best Buy kitchens