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13 October 2020

DIY Kitchens

Thinking of buying a kitchen from online retailer DIY Kitchens? Find out what its customers think of its fitted kitchens, and how they stood up to our lab assessments.
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Liz Ransome-Croker


We've surveyed thousands of kitchen company customers to reveal how DIY Kitchens compares with rival brands such as Howdens Joinery, John Lewis and Magnet.

The top-scoring unit far outstripped the lowest-scoring in our assessments, as you can see from the graphic below. Only three brands were able to make it over the line to be Best Buys.

Which? members can log in now to unlock DIY Kitchens' scores, including how well its unit did in our lab assessment, and how its customers rated it for value for money, overall durability and customer service. You can also read comments from its customers.

If you're not a Which? member, you can join Which? to see this, plus reviews of thousands of products, from washing machines to ovens.

DIY Kitchens units

Log in now to reveal the results in this table and all of the information below.

DIY Kitchens kitchen unit lab test results
Unit Lab score Quality Loading shelves, drawers and doors Drawers and runners Hinges
Innova
Ratings are overall and encompass a number of different assessments

Alongside our survey, we've assessed kitchen units in lab conditions to see whether they're worthy of a Best Buy logo. 

When these were combined with ratings from our survey, brands need to score more than 70% overall to be in with the chance of a Best Buy award.

You can find out more about our lab tests by visiting our how we test kitchens page.

DIY Kitchens customer satisfaction survey results

Log in now to see the results in this table, and well as all the others on this page and the whole kitchen guide.

DIY Kitchens survey ratings
Customer score
Customer service
Durability
Value for money

In our survey, we asked people how satisfied they are with the brand and whether they would recommend it to a friend. We then combine these to create an overall customer score

We also ask customers to rate specific elements, including value for money and durability, on a seven-point scale from very poor to excellent.

Go to best and worst kitchen brands to find out how DIY Kitchens fitted kitchens compare with those from other brands for each area.

DIY Kitchens doors, drawers and worktops

DIY Kitchens kitchen doors, worktops and drawers
Quality of doors Quality of worktops Durability of doors Durability of worktops Durability of drawers

We also asked people to rate the durability of different components of the kitchen they bought, as well as quality of worktops and doors.

Visit our units, doors and worktops page to find out which materials people rated as best for units, doors and worktops.

DIY Kitchens installation

We weren't able to rate DIY Kitchens' own kitchen installation in our customer survey as it doesn't offer this service. 

See how other kitchen brands, including Wren Kitchens and Wickes, were rated for installation by visiting our kitchen installation page.

DIY kitchens customer comments

As well as rating the brands, we asked customers to give us more details about their experiences.

Log in or join Which? now to see what DIY Kitchens' customers had to say about the brand and its kitchens.

DIY Kitchens and services

Click through our gallery to see a range of DIY Kitchens ranges across different prices and styles, including modern and traditional kitchens.

DIY Kitchens is an online company with one showroom in West Yorkshire. It sells a wide range of styles, including bespoke painted, handleless, shaker and inframe kitchens, most in a large variety of colours and finishes. It can also create bespoke colours.

If you can't get to the showroom, you can take a virtual tour of it online. You can also view kitchens from real customers and also order door, carcass and worktop samples online.

Does DIY kitchens offer a kitchen planning/design service?

DIY Kitchens doesn't have any kitchen designers or a design service. It does have an online planner (http://planner.diy-kitchens.com/plan/range/), although this is still in the testing phase. You can also send the company a plan or quote you have from elsewhere and it says it will give you a revised quote based on one of its kitchens.

You can visit its showroom in West Yorkshire, but you need to book in advance so it can limit the number of customers visiting at once.

Does DIY Kitchens install kitchens? 

No, DIY Kitchens doesn't offer any installation services, so you'll have to find your own installer, or fit it yourself.

Does DIY Kitchens sell kitchen appliances, flooring and tiles?

It sells large kitchen appliances from a range of brands - visit our home appliances page to find the best appliances for you. It doesn't sell kitchen flooring or wall tiles.

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