Having asked more than 2,200 Which? members about their kitchens and sent kitchen units from all the major brands to the lab, we've been able to review well-known kitchen brands, including Magnet.
We calculate an overall score to bring together customers' and owners' opinions with our lab's assessment. The top-scoring unit scored more than 20 percentage points higher, overall, than the lowest-scoring.
Customers tell us about the service they receive from the brand, how well its kitchen units last, and whether they think they are value for money.
You can also see how they rated its installation service, and read comments from Magnet kitchen owners.
Magnet kitchen units
Alongside our survey, we've assessed kitchen units in lab conditions to see whether they're worthy of a Best Buy logo.
When these were combined with ratings from our survey, brands need to score more than 70% overall to be in with the chance of a Best Buy award.
You can find out more about our lab tests by visiting our how we test kitchens page.
Magnet customer satisfaction survey results
In our survey, we asked people how satisfied they are with the brand and whether they would recommend it to a friend. We then combine these to create an overall customer score.
We also ask customers to rate specific elements, including value for money and durability, on a seven-point scale from very poor to excellent.
Magnet kitchen doors, drawers and worktops
We asked people to rate the quality and durability of different components of the kitchen they bought.
Magnet got a great four stars for all elements. Visit our kitchen page to find out more about kitchen units, worktops and door quality, including ratings from customers and what we discovered in our lab.
Magnet kitchens installation
In our survey, we also asked kitchen owners about the installation process, asking them to rate the speed of installation, the quality, mess made and the communication from the installer, to see whether it was hassle-free or a total pain.
Also, when we sent the kitchens to the lab, they all had to be installed. If they were flat-pack, like with Magnet's Simply Ready to Assemble units, they also had to be built.
Magnet Kitchens customer comments
As well as rating the brands, we asked customers to give us more details about their experiences.
Magnet kitchens and services
Click through our gallery to see a range of Magnet kitchens across different styles, including modern and traditional kitchens.
Magnet has more than 50 kitchens in its range. You can view them online grouped by price, style (modern, traditional or shaker), cabinet finish and/or colour.
All Magnet kitchens are made to order, and Magnet offers what it calls a 'Full Circle Service' to help you through the process of buying and installing your kitchen (see details below). This includes an aftercare service called Smart Care, where Magnet will provide information on caring for your kitchen as well as checking it's all fitted correctly.
How much does a Magnet kitchen cost?
This will also unlock Magnet’s scores and our , where you can see how Magnet compares on price with other kitchen brands and how we collected these prices. You can also find out how much the average kitchen costs and read our tips on how to keep costs down.
Does Magnet offer a kitchen planning/design service?
Magnet usually offers a free design service at home, where a designer will measure up and discuss what is best for your needs. You'll then need to go in store to see your design, which you can talk through with the designer to make sure it's fully personalised. You can also book an appointment to go in-store for advice, and use Magnet's online kitchen planner to play around with designs before or after an appointment.
At the moment you can choose between an in-store or virtual appointment. If you book an in-store appointment you will have sole use of the showroom and will be separated from the designer by a protective screen.
Magnet's virtual design service can be via telephone call or online appointment, including screen-sharing. Magnet now offers a samples service so you can order materials to see and feel at home before you order.
In both appointments, a designer will talk you through options for your kitchen though it advises you to come with ideas.
Does Magnet install kitchens?
There's an optional fitting service where the entire process is managed and carried out by Magnet fitters, at an extra cost.