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Mobile phone provider reviews

Giffgaff mobile review

By Jon Barrow

Article 4 of 13

Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

We regularly survey thousands of mobile phone customers so we can tell you exactly how Giffgaff compares to other mobile phone providers.

Giffgaff - mobile phone network rated

Before signing up for a new phone deal, read our review of Giffgaff to see how it did in our regular mobile phone satisfaction survey.

In our latest survey we spoke to more than 3,500 real customers from 13 of the biggest phone providers including EE, O2, Vodafone and Three. They told us exactly what they thought of their phone company, from the customer service on offer to the value for money they get.

In this in-depth review of Giffgaff, we'll:

  • give you a full breakdown of how its customers rated it for key factors, such as the customer service it offers
  • report quotes from real Giffgaff customers on their experiences
  • look at Giffgaff's network coverage
  • highlight Giffgaff's deals and incentives
  • reveal how Giffgaff compares to rival providers such as EE and O2
  • tell you whether it's a Which? Recommended Provider

Join Which? to get all this information.

We'll tell you exactly what you need to know about all the UK's biggest mobile phone providers and will help you avoid signing up for a deal you'll come to regret.

If you're already a member then go to the log-in page to unlock the table.

GiffGaff customer satisfaction survey results
Recommended Provider Customer service Ease of contacting Value for money Incentives Customer score
Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Table notes: Ratings and scores based on a survey of mobile phone customers conducted in February 2018.

Recommendations you can trust

Which? is independent - we work for you, the consumer, so you can be sure that our recommendations are only influenced by our test and survey results. We don't take advertising and we buy all the products that we test ourselves.