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Best and worst supermarkets

Waitrose

By Hannah Walsh

Article 11 of 11

Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

We asked thousands of Waitrose shoppers what they think of its stores and website – find out how Waitrose compares with other supermarkets. 

Waitrose's first store opened in 1904 in west London, and it was bought by the John Lewis Partnership in 1937. 

It has more than 300 branches in the UK today. But is it any good? 

Is Waitrose the UK's best supermarket?

We've surveyed thousands of shoppers to discover which are the best and worst supermarkets, as rated by their customers. More than 4,200 Waitrose customers rated it on everything from customer service to quality of food and pricing. 

Which? members can log in to unlock the table below and find out the overall verdict. You'll also see our list of Best Buy Waitrose products. We include Waitrose products in our food and drink taste tests, such as Champagne and cheese, and cleaning products, such as washing-up liquid and dishwasher tablets.

If you're not a Which? member, join Which? to get instant access to our full supermarket survey results, our Waitrose Best Buys, plus all the reviews on our website.

Waitrose stores
Ease of finding products Subscriber only content
Store appearance Subscriber only content
Queuing time Subscriber only content
Staff availability and helpfulness Subscriber only content
Products being in stock Subscriber only content
Range of products Subscriber only content
Overall quality of own label products Subscriber only content
Overall quality of fresh products Subscriber only content
Value for money Subscriber only content
Customer score Subscriber only content
Waitrose.com
Ease of finding products Subscriber only content
Products being in stock Subscriber only content
Availability of convenient delivery slots Subscriber only content
Choice of substitute items Subscriber only content
Range of products Subscriber only content
Overall quality of own label products Subscriber only content
Overall quality of fresh products Subscriber only content
Driver's service Subscriber only content
Value for money Subscriber only content
Customer score Subscriber only content

Which? members can log in to unlock our results.

Not yet a Which? member? Join Which? to access our results, see which Waitrose products are Best Buys and unlock all the reviews on our website.

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