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Best and worst supermarkets

Waitrose

By Hannah Walsh

Article 11 of 11

Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

Find out how thousands of Waitrose shoppers rate its supermarket stores, app and website in our Waitrose review.

Waitrose's first store opened in 1904 in west London, and it was bought by the John Lewis Partnership in 1937. 

It has more than 300 branches in the UK today. But are they any good? 

In the annual Which? supermarkets survey, more than 4,300 Waitrose customers rated the retailer on everything from queuing time to the quality of its food and value for money. This enabled us to work out star ratings for different factors as well as an overall customer score.

Which? members can log in to unlock the table below and reveal the ratings. If you're not yet a member, join Which? now for instant access to the results plus all of our online reviews.

Waitrose review: is Waitrose the UK's best supermarket?

In-store customer ratings

Waitrose stores
Store layout Subscriber only content
Store appearance Subscriber only content
Queuing time Subscriber only content
Staff availability and helpfulness Subscriber only content
Products being in stock Subscriber only content
Range of products Subscriber only content
Overall quality of own-label products Subscriber only content
Overall quality of fresh products Subscriber only content
Recyclable packaging / no packaging Subscriber only content
Value for money Subscriber only content
Customer score Subscriber only content

Online customer ratings

Waitrose.com
Ease of finding products on the website Subscriber only content
Ease of finding products in the app Subscriber only content
Availability of convenient delivery slots Subscriber only content
Products being in stock Subscriber only content
Choice of substitute items Subscriber only content
Range of products Subscriber only content
Overall quality of own-label products Subscriber only content
Overall quality of fresh products Subscriber only content
Driver's service Subscriber only content
Availability of recyclable packaging/products with no packaging Subscriber only content
Value for money Subscriber only content
Customer score Subscriber only content

As well as accessing the supermarket scores, logging in or joining Which? will enable you to see how Waitrose fared when we reviewed items from champagne and cheese to washing-up liquid and dishwasher tablets.

Waitrose in the news

It’s a time of change at Waitrose. Its managing director has stepped down as part of a radical restructure that will see it run as one business with John Lewis, with both brands adding '& Partners' to their names to emphasise the message to their customers.

Waitrose announced the closure of seven stores last summer and its deal to sell products through Ocado will end in autumn 2020.

In April 2019, we investigated how much supermarket plastic packaging is recyclable - you can see how Waitrose compared to other supermarkets in supermarket plastic packaging.

Find out more

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