We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Travel agents

Best and worst flight booking websites

Article 6 of 7

Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

Which online travel agent or booking site should you use to book your next flight? Our survey of Which? members reveals all.

 

We've rated leading flight booking sites including Expedia, Opodo, Lastminute.com, Ebookers and Netflights.com to help you book your next trip with confidence. Unlock the table to find out:

  • the top-rated flight booking websites
  • ratings for important factors including value for money, transparency of fees and customer service
  • which online travel agents are the best to book with
  • which sites show a need for significant improvements.

These results are for members only. Please log in if you're a member, or join Which? now to get instant access to all our reviews and test results.

How you rate flight booking sites
Flight booking website Ease of use Relevance of search terms Transparency of fees Value for money Customer service Customer score
Ebookers Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Expedia Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Gotogate Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Lastminute.com Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Netflights.com Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Opodo Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Travelup Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Using the table: Star ratings are based on one to five stars. The more stars the better. Sample sizes are in brackets next to each holiday company. A dash indicates we did not receive enough responses to report on a company in that category. Relevance of search terms: Whether filters worked effectively and results were relevant. Transparency of fees: If the first price quoted was the one the customer ended up paying. Customer score: Based on a combination of overall satisfaction and how likely people are to recommend the company to a friend. Companies with the same customer score are presented in alphabetical order. 

How we researched flight booking sites

In June 2018, we asked Which? members to tell us about their experiences researching and booking flights online in the past two years. The results are based on 6,044 member experiences. Only companies and star rating categories with at least 30 responses were reported on.

SHARE THIS PAGE