Full Fibre 100
TalkTalk has grown dramatically since it was founded in 2003, and is now one of the four biggest providers in the UK. However, that hasn't meant it's one of the best broadband providers, and low customer satisfaction in the Which? survey has been a regular issue in the past. So has it managed to improve its service?
Below you’ll find a range of information about TalkTalk broadband. Which? Members can also read our full review, including:
|Speed||Reliability||Ease of set up||Value for money||Ease of contacting||Customer service||Technical support||Customer score (%)|
We'll tell you exactly what you need to know about all the UK's biggest broadband providers, and help you avoid signing up for a deal you'll come to regret.
Which? Recommended Providers are the cream of the crop, and the accolade is only given to broadband companies that achieve a customer score of 70% or above.
That's not all. We know that price is important, so companies can only be Recommended Providers if they charge a reasonable price for their services. If they charge too much they're not eligible, whatever score they receive in the survey.
Both routers are free.
TalkTalk offers a range of competitively priced broadband and phone packages, with most contracts now lasting 24 months.
TalkTalk previously promised the price of its deals wouldn't change mid-contract but it's since changed policy. Now if you take up a deal with TalkTalk, each your price will increase each April in line with the Consumer Price Index (CPI) rate of inflation as published that January, plus an additional 3.7%. However, customers can opt for 'Fixed Price Plus' - this means annual price rises won't apply, but it comes with an additional fee.
TalkTalk broadband packages often come with some inclusive calls to other TalkTalk customers, plus you can buy call plans (called 'boosts').
Packages also come with TalkTalk's SuperSafe system, which protects you from viruses and other online threats, as well as family-friendly features including the ability to block websites you don't want your children to view.
TalkTalk offers three widely available deals - standard broadband (average speed of 11Mbps) plus two fibre packages (average speeds of 35Mbps or 63Mbps).
Its ultrafast fibre services are also available to customers in certain locations - these have average speeds of 145Mbps, 147Mbps, 290Mbps and 506Mbps.