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Technology.

1 July 2021

TalkTalk broadband review

We've surveyed thousands of broadband users and can tell you everything you need to know about TalkTalk broadband – including whether to sign up for one of its deals
YF
Yvette Fletcher

TalkTalk has grown dramatically since it was founded in 2003, and is now one of the four biggest providers in the UK. However, that hasn't meant it's one of the best broadband providers, and low customer satisfaction in the Which? survey has been a regular issue in the past. So has it managed to improve its service?

TalkTalk Broadband score

Use Which? Switch Broadband to find the best TalkTalk broadband deal for you.

TalkTalk broadband review

Below you’ll find a range of information about TalkTalk broadband. Which? Members can also read our full review, including: 

  • A full breakdown of how its customers rated it for key factors, such as the technical support it provides
  • Quotes from real TalkTalk broadband customers on their experiences
  • Compare all of TalkTalk's broadband deals.
  • And get access to our BT broadband satisfaction survey results.
Speed
Reliability
Ease of set up
Value for money
Ease of contacting
Customer service
Technical support
Customer score (%)

We'll tell you exactly what you need to know about all the UK's biggest broadband providers, and help you avoid signing up for a deal you'll come to regret.

If you're already a member, log in now, or join Which? today.

What makes a Which? Recommended Provider?

Which? Recommended Providers are the cream of the crop, and the accolade is only given to broadband companies that achieve a customer score of 70% or above.

That's not all. We know that price is important, so companies can only be Recommended Providers if they charge a reasonable price for their services. If they charge too much they're not eligible, whatever score they receive in the survey.

Broadband Which? Recommended Providers: discover which two providers impressed most in our latest survey.

What is the latest TalkTalk router?

Standard deals come with TalkTalk's HG633 router, which is manufactured by Huawei. Find out how it was rated in the Which? test lab by reading our expert review.

Fibre deals come with the new WiFi Hub, which we reviewed in August 2018. Find out whether we rated it as a Best Buy or a router not worth your time.

Both routers are free.

TalkTalk broadband deals 

TalkTalk offers a range of unlimited broadband and phone packages. You can't take out a broadband-only deal, although you can add a TV service.

TalkTalk previously promised the price of its deals wouldn't change mid-contract but it's since changed policy. From 2022, the price of TalkTalk deals will increase in line with inflation, plus an additional 3.7%. However, customers can opt for 'Fixed Price Plus' - this means annual price rises won't apply, but it comes with an additional fee.

Packages come with no inclusive calls as standard, but you can buy call plans (called 'boosts'). TalkTalk doesn't offer discounted line rental for customers who choose to pay upfront.

Packages also come with TalkTalk's SuperSafe system, which protects you from viruses and other online threats, as well as family-friendly features including the ability to block websites you don't want your children to view.

To compare prices and see more details on each package, take a look at our TalkTalk broadband package reviews.

TalkTalk broadband speeds 

TalkTalk offers standard broadband (average speed of 11Mbps) and fibre (average speed of 35Mbps or 63Mbps) packages. Its ultrafast fibre deal is also available to customers in certain locations - this has an average speed of 145Mbps.

Need to get in touch with TalkTalk?

Bookmark our TalkTalk broadband customer contact page, which contains helpful links to service status updates, customer service phone numbers and social media accounts.