Hannah Downes

2025

1. 15 Dec

   

   Missing and late deliveries: what are your rights?

   Consumer Rights
2. 25 Nov

   

   Which? finds scam social media accounts posing as Zara, Asos, Vinted, Evri and others

   Consumer Rights
3. 19 Nov

   

   Viagogo and Stubhub: do you know who you’re really buying from?

   Consumer Rights
4. 18 Nov

   

   Competition watchdog investigates eight firms for drip pricing and pressure selling

   Consumer Rights
5. 31 Oct

   

   'LV hiked my premium by £500 shortly after I claimed for a damaged phone'

   Consumer Rights
6. 29 Oct

   

   Faulty product? How to get a refund, repair or replacement

   Faulty goods
7. 25 Oct

   

   How AI and tech are changing in-store supermarket shopping

   Shopping, food & drink
8. 07 Oct

   

   How to complain if you receive damaged goods in the post

   Delivery rights
9. 26 Sep

   

   Oasis tickets: CMA won't force Ticketmaster to refund ripped off fans

   Consumer Rights
10. 26 Sep

    

    Which? raises concerns over eBay incentivising shoppers to use Klarna

    Credit cards & loans
11. 22 Sep

    

    Parking fines: Which? calls for tougher rules to protect motorists

    Consumer Rights
12. 26 Aug

    

    BNPL schemes explained

    Credit cards
13. 07 Aug

    

    LG updates T&Cs for reporting faults after Which? intervention

    Consumer Rights
14. 05 Aug

    What to do if your car warranty company won’t pay for repairs

    New and used cars
15. 04 Aug

    

    'I want a refund for my Wowcher holiday'

    Consumer Rights
16. 22 Jul

    I think I’ve been mis-sold a financial product, what can I do?

    Financial complaints
17. 22 Jul

    

    I have to cancel my package holiday, what are my rights?

    Package holidays
18. 22 Jul

    

    Can I claim back a non-refundable deposit?

    Contracts
19. 22 Jul

    How to complain to a company if you didn't get what you paid for

    Returns & refunds
20. 17 Jul

    A retailer is charging for a return – do I have to pay?

    Returns & refunds